My client is a European leading construction company who manage complex engineering projects for global customers. They are currently working looking to hire an IT Support Analyst.
Scope of the Role:
You will Provide front line & field IT support. Co-ordinate and manage site office setups and changes.
Key Responsibilities of the Role:
- Managing support calls from end users via different channels: helpdesk system, email, voicemail, telephone or in person
- Resolution of support calls in accordance with established Service Level Agreements – be that by the first line support person or by forwarding the ticket to other relevant personnel e.g. System admin or third-party support resource
- Logging all support calls and follow up with caller to confirm problem resolution.
- Performing a range of systems administrative tasks under supervision of System Admin
- Installing new computers and network equipment in site offices, including overseas locations (UK, Mainland Europe)
Essential Criteria for the Role:
- Good knowledge of Microsoft desktop operating systems with main focus on Windows 10 Enterprise.
- Experience with supporting standard office applications (Microsoft Office, AutoCAD, Adobe Acrobat, MS Teams, SAP)
- Good knowledge of Mobile Operating Systems (iOS, Android) and MDM platforms (Intune, Airwatch, MobileIron)
- Familiarity with Microsoft Server / Active Directory environment (end users/groups management)
- Experience with managing end users in Office365.
- Knowledge of sharing files and printers in Microsoft Windows network
- Familiarity with TCP/IP network
- Basic knowledge of Cisco switches (concept of vlans, subnets, trunks)
- Familiarity with remote support / access tools (LogMeIn, RDP)
EU Passport holders only please. Office location is South County Dublin
Lovely opportunity to join an experienced team. The role is hybrid and offering a salary of €45,000 plus package. Please contact [email protected] for more details.