Customer Service Representative (Bilingual- Italian/English) – Vision Care Sector

📍 Location: Liffey Valley, Dublin 22, Dublin West

💰 Salary: €16.41 per hour | 37.5 hours per week | Approx. €32,640 per year (before tax)

📄 Contract: Fixed-term with Cpl – strong potential for extension

🕘 Hours: Monday to Friday | Regular office hours- Hybrid- 3 days in the office

🌍 Languages: Italian with English

Join a Global Leader in Healthcare

Cpl, a trusted provider of talent solutions, partners with multinational corporations, startups, and SMEs across industries—including pharmaceuticals, finance, and technology. With over 41 offices across 11 countries, Cpl is committed to matching top talent with the right opportunities.

Our client is one of the world’s leading healthcare companies, boasting over 130 years of innovation and a global team of 130,000 employees. In this role, you’ll contribute to their Vision Care division, collaborating with eye care professionals to help people preserve and restore their sight for life.

Your Role & Impact

As a Customer Service Representative, you’ll be the key point of contact for customers, ensuring a seamless order process from start to finish. You’ll manage daily orders, resolve queries, and deliver an exceptional customer experience in a friendly, multicultural environment.

Your responsibilities

✅ Order Management

Process and manage customer orders with accuracy and efficiency
Handle inquiries on stock, deliveries, invoices, and order status
Ensure timely reporting in line with business requirements
Manage returns and product information requests

✅ Customer Engagement & Loyalty

Build strong relationships with both internal and external contacts
Show empathy and ownership in resolving queries and concerns

Your Skills & Experience

🔹 Must-Haves:

First language Italian or C2 Level in Italian and advanced English (C1/C2)
Strong PC skills, including Microsoft Office
Experience in customer support or order entry, OR a strong motivation to work in this field

🔹 Bonus Skills:

Excellent communication & problem-solving abilities
Organised, proactive, and committed to continuous improvement
Team player with a positive, can-do mindset
SAP experience is advantageous—but don’t worry, full training is provided!

💡 Why Join?

✔ Work with a renowned global healthcare leader

✔ Be part of a dynamic and supportive team

✔ Grow your skills with a company that prioritizes professional development

🚀 Ready to take the next step in your career? Apply today!

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