My Client is looking to recruit a Junior service advisor for their office in South Dublin, this is brilliant opportunity for successful candidate to kickstart their career. Please apply directly or send your CV to [email protected] for immediate consideration.
About the role:
- you will be scheduling customer vehicle service bookings by phone, email and walk-in
- determining workshop availability for service, maintenance and repair work
- meeting and greeting all service customers promptly and professionally
- checking customers and their vehicles for work, confirming customer details, service needs and accurately recording this in systems, communicating with the workshop
- maintaining up to date progress of your customer vehicles undergoing service and/or repair
- ensure customer vehicles are ready at the agreed day /time and explain to the customer all the maintenance and report work completed
- liaising with other teams in the business, management, reception, sales, warranty, parts
- assisting with gathering customer service feedback
- As a front line member of staff, you will always be a brand ambassador for the Spirit Motor Group ensuring our customer service is maintained to the highest standards, utilising manufacturer, company standards and best practice
Skills and experience:
- Excellent front line customer service skills and experience
- good communication, interpersonal and presentation skills
- good attention to detail for recording all relevant details in documentation and systems.
- ability to prioritise, multi-task, manage time effectively particularly at peak times
- ability to work on own initiative when required or as part of a small team
- flexibility in your approach to work
- Full, valid, current driving licence for driving in Ireland
- If you are from outside the EEA, you will need to hold a current work permit for Ireland
Reward package:
- Fulltime permanent contract with a leading motor group in Ireland
- Competitive Salary
- 22 days paid annual leave
- Manufacturer Training
- Contributory Pension Plan
- Team and individual bonus plans
- Access to Benefit, our discounts, learning and wellness app
- Employee Assistance Programme and access to a wellbeing app