The job: Customer Service Specialist/Kundendienstspezialist
Company
They are an ophthalmic medical technology and pharmaceutical company focused on novel therapies for the treatment of glaucoma, corneal disorders and retinal disease.
Your mission...
Is to work closely with medical professionals and sales representatives and provide excellent customer service so that they can better understand the company's products and be able to treat their patients.
Your every day...
- Deal directly with customers either by telephone or electronically
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Confirm pricing structure
- Maintain customer databases
- Communicate and coordinate with internal departments
To thrive in this role, you need...
- Experience handling and processing inbound requests from customers and outbound calling
- Bachelor's degree
- Fluency in German and Spanish (plus English)
- Good Communication, Listening and Interpersonal skills
- Problem-solving skills and Attention to detail
What's in it for you?
- Salary range of €35,000 - €40,000 base salary per annum - depending on experience
- Location is based in Friedrichsdorf, Hesse
- A list of Benefits including - healthcare, pension, life assurance, health insurance, stock options, and more...
- Full-time, Permanent Contract
Interested? Let's arrange a friendly chat just to see if this can be a fit for you. Contact me on [email protected]
#Friedrichsdorf #hesse #frankfurt #germany #customerservice #kundendienst #kundendienstspezialist #customerrepresentative #customercare
#LI-LM7
