The Opportunity:

Cpl is delighted to be partnering with one of N.I.’s leading Insurance Groups to appoint an experienced Motor Claims Handler to join their successful team in Belfast City.

This is a fantastic opportunity for a candidate with 2 years+ experience within the insurance industry to join this award-winning business.

Your new role:

As Motor Claims Handler the successful candidate will join a friendly and busy team investigating, negotiating, and settling a portfolio of motor claims.

Main Duties:

·       Managing customer interactions via phone, email and other portals in a courteous manner to maintain a high level of customer service.

·       Validating policy cover and managing customer’s expectations.

·       Identifying and investigating potential fraud.

·       Investigating, negotiating and settling claims in a cost effective and efficient manner.

·       Ensuring reserves are accurate and kept up to date on our bespoke system.

·       Addressing queries from insurance brokers, policyholders and other clients.

·       Liaising with other colleagues, internal departments and external service providers.

·       Referring to senior handlers and team leader as required.

·       Preparing documents for payment approval.

·       Reporting to insurers as required.

·        Complying with all company policies and procedures, including health and safety procedures.

·       Maintaining FCA compliance at all times.

·        Carrying out any other functions deemed necessary by the Team Leader for the effective operation of the department.

What you’ll need to succeed?

Essential:

·       Minimum of 2 years experience in within the General Insurance industry.

·       5 GCSEs at grade C or above (including Maths and English) or equivalent. This may be waived in lieu of extensive relevant experience.

·       Experience dealing with enquiries in a customer service environment

·       Sound working knowledge of basic computer systems and MS Packages including word and excel

·       Strong negotiation skills.

·       Excellent communication skills at all levels using a variety of media including phone and email

·       An effective, willing and enthusiastic team player.

·       Self-motivated with the ability to act on own initiative.

·       Ability to investigate and make prompt decisions.

·       Possesses the energy, enthusiasm and ability to work within a demanding environment that requires a hands-on approach.

·       Ability to multi-task and prioritise work effectively and efficiently

What’s on offer?

·         An attractive salary (Negotiable depending on qualifications and experience)

·         Hybrid working environment – 2 days in our Belfast based office, 3 days remote, after successful completion of training.

·         20 days annual leave plus 11 statutory days (pro-rata for working less than 5 days per week) with additional annual leave accruing based on length of service. Flexi time can also be accrued.

·       Company Pension Scheme, which staff are automatically enrolled into after 3-months at 5%, with the company matching up to 5% of their contribution.

·         Life Assurance – 2 times annual salary.

·         Private Medical Insurance (currently with BUPA) is available for employees after your first year of employment, you can also add family members to your policy at discounted rates.

·         Eye care scheme - providing allowance for eye tests and a generous contribution towards eyewear.

·         Generous insurance discounts for staff and family members.

·         Excellent in-house training with opportunities to gain professional insurance qualifications through our Academy Programme.

·         The post holder will be required to undertake such internal and/or external training as deemed necessary by the Company. 

To apply send your CV today via the link or contact Emma Braniff at Cpl for further details!