The post holder will contribute to the operation of the Registration Department of our client by processing the applications for recognition and registration. The post holder is required to operate to a high standard of accuracy, efficiency, and productivity in a high-volume environment, while displaying a strong focus on service excellence to ensure the Department meets its objectives.
Principle Duties and Responsibilities
Key Areas of Activity
• Perform tasks related to the accurate and timely processing of applications from international and domestic candidates and registrants.
• Complete registration and recognition workflows, through the assessment, verification, and processing of the necessary checks in line with the clients rules and policies.
• Ensuring that adequate and proper registration records are maintained and ensure the accuracy reliability and integrity of the records are maintained.
• Identify and escalate operational and quality issues to the relevant managers.
• Process applications in line with the departmental KPIs.
• Participate and positively contribute to the ongoing development of the online registration system.
• Participate in registration projects, policy development, quality assurance processes, and other such initiatives.
• Engage and positively contribute to the work of a high performing team with changing workflows.
• Provide excellent standards of service to all internal and external stakeholders.
• Contributing to the development and implementation of service processes, procedures, and controls within the Department.
• Implement and operate all Quality Assurance structures and measures.
• Be an enthusiastic self-starter who can use your initiative and work under minimal supervision.
• Be a team player who works collaboratively with others showing a willingness to continually develop your levels of knowledge.
Other Responsibilities
• Espouse our clients values in all work activities – Transparency, Trust, Leadership, Respect, Equality and Fairness.
• Engage in performance and development system and ensure the appropriate documentation is provided to the Staff Officer in a timely manner.
• Performing all tasks necessary to ensure that the functions of the Registration Department are carried out and objectives set for the section are achieved in a timely and accurate manner.
Essential Criteria, Qualifications and Experience
This is an administrative role. The successful candidate must have the following essential skills and criteria:
• Excellent working knowledge of MS Office to include advanced level skills in MS Teams, Outlook, Word and PowerPoint and at least intermediate level skills in Excel.
• An ability to critically analyse and assess information.
• Excellent writing skills.
• Well-developed interpersonal skills with the ability to engage effectively and appropriately with relevant stakeholders.
• Willing to take on the responsibilities associated with the role to include delegation/monitoring of workloads using own initiative and offer for new ideas.
• Be solution orientated with ability to positively contribute to change initiatives.
• Ability to work within a team environment and be self-motivated.
In your application form you must demonstrate the following:
• At least 1 year’s administration experience preferably in a busy administrative, high volume and process driven environment.
• An understanding of the current legislative framework for the regulation and registration of nurses and midwives in Ireland.
• Experience of working within a team and providing a positive contribution to delivery of a project(s).
• Excellent organisational skills with the ability to manage and prioritise tasks in an effective manner to meet deadlines and performance targets.
• A personal commitment to improving knowledge and skills with a particular focus on service delivery and quality improvements.
Desirable Criteria
• Experience of working in a regulated environment.
SHOULD THE ROLE BE OF INTEREST TO YOU PLEASE APPLY IN WITH YOUR CURRENT CV