Service Business Planner
Work with the Engineering team to ensure best practice and excellence every day.
Key duties will include:
Service Scheduling Coordination
● Assist with the schedule of all service labour appointments for the Company's Service & Commissioning Engineers once the customer order number and appropriate paperwork have been received. Work to be planned proactively in advance and emergency breakdowns responded to efficiently.
● Allocate the appropriate skill-coded Engineer ensuring that all Engineers have a full day's work i.e. 100% utilised
● Maximise service revenues by achieving monthly service labour targets and monthly forecasting
● Update the Service Board as soon as new information becomes available and maintain an updated version.
● Respond to all Customer Schedule inquiries in a professional and efficient manner and ensure that all queries are closed out without delay.
● Maintain regular contact with the customer, keeping them informed of progress at all times.
● Prepare and issue Quotations for breakdowns and emergency service response and follow through effectively.
● Carry out administrative duties to support the efficiency and effectiveness operation of the Scheduling Function.
● Provide clear and accurate instructions to the Engineers to ensure that all service work is carried out as specified and that information regarding the job including duration, contact persons on site and the type of job etc. is properly communicated
● Ensure that all spare parts or equipment have arrived on site prior to the engineer attending the site.
● As required, manage the Chemical Stock Check Lists on PQMC Reports to ensure that chemicals on customer sites are kept to the required minimum.
● Procure non-stock Service Spare Parts.
The successful candidate will have
Business Degree desirable but not essential
2-3 years experience in a similar role.
Have experience managing engineers’ schedules.
Have excellent communication skills with the ability to communicate effectively with
customers and colleagues.
Ability to work under pressure in order to meet deadlines.
Have strong analytical, problem solving and decision-making skills.
For more information and full job spec please contact Clodagh D’Arcy on 01 9476356 or email details to [email protected]
LI-CD
