Supply Chain Customer Service Associate

Supply Chain Customer Service Associate

Kenny-Whelan are hiring a Supply Chain Customer Service Associate to join one of Cork's Global Life Sciences Companies.

Contact: Carmel Synnott on email : [email protected] or call on 087 7422268

Profile of the Role:

The position is responsible for managing the customer relationship, including the customer service and distribution activities for suppliers, customers, co-marketing partners, intercompany toll manufacturing partners and the Company’s Manufacturing organisations across Europe and Asia.

Main duties and responsibilities:

·      Build and maintain relationship with customers and suppliers, whether internal or external

·      Liaise with local Affiliates, External Manufacturing Organisations, contract manufacturing sites, Internal manufacturing sites and internal Supply Chain contacts

·      Manage correspondence with customers/suppliers

·      Ensure efficient information flow on orders, orders confirmation, shipping details and invoicing

·      Receive orders and ensure timely order processing and fulfilment

·      Co-ordinate logistics with contract manufacturing and toller plant sites and ship the goods as per specific country requirements

·      Ensure timely invoicing to customers

·      Ensure working procedures for customers are in place and up-to-date

·      Maintain customer contracts

·      Has ownership of supply agreements

·      Performs regular inventory reconciliations

·      Manage shopping carts and service POs

Other areas of responsibility cover :

Ø Replenishment

Ø Internal Control & Reporting

Ø Credit Management

Ø Process Improvement Projects which improve customer service levels, improve product flows, minimise Supply Chain costs and improve asset management

Qualifications:

·      A Third level degree qualification

·      Procurement/Supply Chain/Logistics qualifications such as IIPMM, IPICS, APICS, again with relevant experience as per outlined will be an advantage

Requirements:

·      Supply Chain, Customer Service, Logistics experience essential

·      Fluent in English language. Foreign languages may be an advantage.

·      Good computer-based skills, particularly SAP or similar application and MS Office applications, especially MS Excel

·      Pharma manufacturing experience very desirable

·      Background in GMP/GDP compliance environment

·      Experience in a multi-national environment will be an advantage.

All applications will be treated with the strictest confidence

Kenny-Whelan Contact:

For further information please contact Carmel Synnott on 00 353 21 4665405 / 087 7422268 or send your updated CV to [email protected]