Our client in the tech space is seeking a Support Engineer for an 11 month Contract €50,000 per year
IT Support
3 days a week on site in Ballsbridge Dublin 4
11 months
Salary per year €50,000
Business Support Engineers
To provide technical support to our managed partners and enterprise-scale customers who use the Business API. The Business API, our enterprise solution, helps medium and large businesses communicate with customers all over the world, so they can connect with them on the App in a simple, secure, and reliable way.
You combine passion for outstanding customer service with a product mindset to ensure that key insights are communicated to our product teams.
We are looking for people who have the expertise of managing technical integrations, fostering developer/business relationships, and who have a desire to improve the support experience of our customers.
Responsibilities
Assist our customers in managing complex enterprise systems, and high-quality tools that enable their business.
Become an expert on the App Business Platforms and how to best deploy and troubleshoot them.
Effectively and proactively communicate customer issues across cross-functional teams
Identifies opportunities for improvement in our support offering, training and processes for customers.
Act as a trusted advisor to partners in developing and prioritizing comprehensive, data-driven tool improvement requests and raise core problems to our Engineering and cross functional partners.
Act as a portal for technical communication between outside developers and our product teams.
Partner with your fellow team members to contribute effectively in decision making and provide thoughtful ideas and proposals to improve customer/agent experience or efficiency.
Ability to work on certain weekends during normal business hours, as part of a scheduled rotation.
Minimum Qualifications
BA/BSc degree in Engineering, Computer Science or related field or international equivalent.
2+ years of programming experience.
2+ years of project experience, communicating with people at all levels (internal and external).
Analytical-thinking and problem-solving experience.
Experience working across a global multicultural and multilingual team, solving problems and designing business operations from scratch.
Experience communicating with cross-functional partners (both technical and non-technical audiences).
Preferred Qualifications
Experience working autonomously and prioritizing work with minimal input.
Proven experience collaborating and communicating across a global team and with external partners.
Experience with large scale enterprise system development.
Experience with the full web stack, REST API development and technologies, and bug management support.
Experience with managing key customer relationships.
Knowledgeable in driving solutions for global business use cases.
Time management and multitasking experience.
Experience with process change management or process improvement.
Experience working in a technology company, consulting firm or equivalent fast-paced environment.
EU or Stamp 4
CV's to [email protected]
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