As a Technical Support Engineer you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging the SolidFire and HCI product lines.
About our client:
This client creates innovative storage and data management solutions that help accelerate business breakthroughs and deliver outstanding cost efficiency.
You willl:
- Research and identify solutions to software and hardware issues L2
- Responding to customer queries in a timely and accurate way, via phone, email or chat
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
Your Profile:
- Fluent in German skills both in writing and speaking
- Experience in Technical Support L2 role
- Knowledge at least of one of the below:
- Cluster-Mode Storage Solutions and related technologies
- UNIX/Linux configuration, administration, and technical support
- Microsoft Windows environment configuration, system administration, and technical support
- NAS and/or SAN storage and surrounding infrastructure
- MetroCluster
- SAN storage infrastructure (Broadcom, Cisco)
- The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with storage systems and solutions
- Server and Desktop Virtualization Solutions (such as VMware, Microsoft Hyper-V, Citrix)
- Storage Management Software Suite
- Data Protection Software and related backup technology
- Performance issues relating to storage solutions
- Expertise in one or more cloud solutions is a plus:
- o AWS Cloud solutions
- o Google Cloud solutions
What is in for you:
- Competitive salary depending on Experience - basic 59k-64k plus bonus annually
- Great work environment and full training provided.
- Permanent contract directly with the client.
- Office Cork - Hybrid- remote opportunities
- Career progression.
- Generous relocation package.
Interested? Feel free to apply using the link above or reach out to me at [email protected]
Why Apply Through Cpl?
- I will help you refine your search and present you with the most relevant opportunities that maybe are not advertised elsewhere.
- I will help you update your CV, prepare for job interviews and educate you on specific market insights.
- I have strong relationships with hiring managers and can get your CV in front of the right person rather than getting lost in an inbox of applications
German, German speakers, German In Ireland, NFS, CIFS, SAN , iSCSI, TCP/IP, RAID, DNS, NIS and AD, UNIX/Linux configuration, administration and technical support, NAS and/or SAN storage and surrounding infrastructure, AWS Cloud solutions, Google Cloud solutions, Microsoft Windows environment configuration
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