Our client, a leading global IT Service Provider (Top 3 in Forbes “Best Regarded Companies”) with over 200K employees worldwide, servicing Clients across the Fortune Global 500.
Role Overview
- Plan, execute and monitor projects to improve the Service Desk experience
- Identify opportunities for improvement in the Service Desk
- Develop and implement solutions to optimise service desk processes
- Collaborate with stakeholders from different areas to understand requirements and develop solutions
- Analysing service desk data to identify trends and patterns
- Creating reports and presentations to showcase project progress and results
- Ensuring compliance with SLAs and KPIs
Your Profile
- At least 3 years of experience in IT Service Desk or a similar field
- Fluent German (min. C1 level) and very good English skills
- Strong analytical and problem solving skills
Salary and Compensation
- Competitive Base Salary: 46,000 - 52,000 plus 11% annual bonus
- 28 days of annual leave
- Permanent contract.
- Use of the international training database, which always has the latest training available.
- Transparent promotion opportunities
- Relaxed team atmosphere
- Opportunity to make international contacts.
- Modern, very well-connected office.
- Offer Hybrid work model
Sounds interesting? Send your CV to [email protected] and we can discuss this opportunity further.
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