Role: Training Administrator
Location – Kinsale Onsite, Kinsale Cork
Contract type -Permanent
Work model – Onsite
Working hours - 8:00 - 16:30
At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.
Job Responsibilities:
• Provide onsite administrative support combined with the Doc controller
• Act as a backup for onsite delivery support during employee vacations/time off, coordinating with remote resources as needed.
• Oversee logistics for in-person training sessions, including:
o Room setup coordination with Sodexo
o Technology troubleshooting and support
o Distribution of training materials and cafeteria/food tickets
o Liaising with instructors for smooth session execution
• Manage the printing and issuance documents
• Implement and support global compliance initiatives to enhance document control processes (CQP10-5-9).
• Oversee the distribution and flow of training documents across operational areas.
• Maintenance and tracking of On-the-Job Training (OJT) and Qualification Documents (Qual Docs), processing approximately 150+ documents monthly with an increasing volume
• Maintain and update tools to track learner qualification status ( huddle boards).
• Oversee the distribution and flow of training documents across operational areas.
• Track and maintain issuance records for OJTs/Qual Docs.
• Partner with third-party support teams to ensure accurate tracking and logging of returned OJTs.
• Organize and facilitate external training sessions, including:
o Welcoming and assisting external instructors
o Managing room setup and troubleshooting technical issues
o Coordinating room bookings
• Manage Training Purchase Orders (POs), including submission requests to the Kinsale Purchasing team.
• Oversee the maintenance and scheduling of training facilities, ensuring all training rooms are operational.
• Conduct general facility checks, technology assessments, and coordinate clean-up requests as needed.
Requirements:
• Previous experience in training administration, administrative support, document control, or training coordination role is an advantage.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organizational skills, with the ability to handle multiple priorities simultaneously.
• Strong attention to detail and problem-solving skills.
• Experience coordinating in-person and virtual training sessions, including logistics and setup
• Ability to troubleshoot technology issues related to training facilities and equipment
• Strong stakeholder management skills to coordinate with instructors, external trainers, and facility teams
• Strong interpersonal and communication skills
• Experience managing purchase orders and working with procurement teams
• Adaptable and a quick learner
Equal opportunity employer:
At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.
For more information, don't hesitate to reach out [email protected], your journey to becoming a valued part of Covalen starts here.
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