Summary of Role
Responsible for the administration of training taking place nationwide. This role covers all elements of administration from liaising with clients, to confirming bookings, to scheduling of instructors, to the preparation of all training material and processing training records and certificates. It includes:
• Administrative work including answering telephone enquiries, dealing with mail and email and other communications.
• Dealing with client queries, sales, course changes and general customer service.
• Record and track tutor booking, hotel booking, training pre-course administration and training paperwork return administration.
• Assist in the internal verification of training results.
• Assist with the submission of training results to the appropriate training certification body.
• Assist in committee meeting preparation for ISO management review board and QQI Academic Council meetings and other committee work as it arises.
• Minute and track actions meeting where required.
• Assist in the documentation and maintenance of process and procedures in conjunction with both the Training and Quality manager.
• Maintaining accurate records on the internal database system.
• Assist in compiling reports and tracking of administration tasks.
Education/Professional Qualifications:
• Health and Safety experience / training would be advantageous
• Formal training in MS office applications would be advantageous
Experience / Skills required:
• Experience in a fast-moving commercial environment where high levels of professionalism and accuracy are required.
Personal Qualities:
• Time Management
• Attention to Detail
• Multi-tasking
• Ability to work under pressure
• Ability to work on own initiative
• Team player
• Excellent communication skills
• Positive disposition
• Customer Focused
Organisational Benefits
We are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of the Cpl Group, we recently listed as the 7th Best Place To Work in the large category in Ireland, we are recognised as one of the Best Places To Work for Women, and we are also listed as 24th in the Best Workplaces Europe 2023 (Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl also have attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion.
What we offer:
· Competitive Financial and Benefits package
· Flexibility and Smart Working Practices
· Health & Wellbeing initiatives
· Career Development Progression opportunities
· Further Learning & Development opportunities
· Vibrant Sports & Social club
Our Core Values are an integral part of our organisational culture. The ideal candidate will possess the ability to understand, demonstrate and apply our Core Values:
· Customer focused
· Accountability
· Responsibility
· Empowerment
· Effective communication
· Respect
*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*
All applications will be treated with the strictest of confidence
This role is three days in the office (Swords, Co. Dublin) and two days from home. However, you may be required to work an extra day or two in the office weekly depending on operational requirements from time to time.
If you wish to apply for the above role, please send an updated copy of your CV to Ciara Tarpey via [email protected] with the reference JO-2410-541673 in the subject bar of your email.