The Client
Our client is a multiregional success story within the pharmaceutical development and manufacturing space. They began with a vision of making a substantial contribution to healthcare across the globe and have built services across Pharmaceutical and API development as well as clinical technology.
In 2021, Cpl’s Talent Evolution Group successfully became the Managed Service Provider (MSP) across sites in the UK and Ireland and now manage full end-to-end total talent solutions service for all contingent manufacturing workers. Cpl’s Talent Evolution Group manage all aspects of the temporary staff programme for workers on assignment from recruitment, on-boarding, and human resources management to exit interviews and offboarding.
Client’s Challenge
A third generation MSP, our client was looking for a service which exceeded what had been offered by the previous provider. The client had some specific needs which had to be met, including:
Staff facilities in two regions, with different MSP regulations
Increased suitability of temporary talent
Better compliance and temporary workforce management
Provide reporting and insight data on the MSP and contingent workforce
Switching providers creates unique challenges for both the client and the service provider. The client was in a place of high service expectations and low tolerance for sub-par delivery. Thus, Cpl’s Talent Evolution Group needed to quickly understand the client's needs and adapt to meet their expectations.
The Client’s Journey
The client had experience working with a Managed Service Provider (MSP) but found that their needs were not being met. The service went to tender, a competition Cpl’s Talent Evolution Group team won because of our unique MSP elements approach, the ability to source talent across two distinct legislative areas, and the number of unique features which could be brought into the MSP.
Seamlessly navigate two distinct legislative areas with different approaches to MSP:
The client had 250 employees registered with the previous provider. Not only were these employees registered with a separate provider, but they were also spanning two distinct legislative areas, with different approaches to contingent workforce compliance.
Cpl’s Talent Evolution group transitioned these 250 employees within timelines and with minimal impact to current workers, solving a massive regulation hurdle, while keeping production at our client’s sites at capacity. Cpl’s Talent Evolution Group now manages a team of 265 people at the sites.
Increased suitability of temporary talent:
Sourcing strategy
Recruitment co-ordination
Recruitment function design
Screening for Quality
One of the reasons the client decided to switch providers was the quality of talent they were receiving and the Managed Service Provider’s ability to recruit this talent efficiently, as they were experiencing delays getting qualified individuals added to their workforce.
With Cpl’s Talent Evolution Group, the client simply makes a request to the Talent Evolution Group team and the process of recruiting, on-boarding, and training. Our extensive talent pool, which was stocked by a full recruitment marketing campaign, enabled the team to quickly ramp up recruitment and reach qualified candidates. As Cpl’s Talent Evolution Group was looking after onboarding compliance, the client only received top quality candidates.
Better compliance and temporary workforce management:
The client faced a significant challenge with managing the onboarding compliance requirements for their temporary workers. The client regularly employs temporary workers to meet fluctuating demands, so it is important for them to know that their temporary worker onboarding compliance requirements are in capable hands.
Cpl’s Talent Evolution Group partnered with the client to deliver a streamlined and efficient solution to ensure that all temporary workers were onboarded compliantly and in accordance with the industry regulations.
The Talent Evolution Group’s proactive approach to temporary worker onboarding benefitted the client with enhanced compliance, operational efficiency, scalability, risk mitigation, cost savings, and confidence when facing audits and inspections. As a result, the client can focus on their