ACCOUNT SERVICING OFFICER

ACCOUNT SERVICING OFFICER

My client is looking for an Account Servicing Officer to join their growing company. We are in search of a proficient Account Servicing Officer with experience in hire purchase and leasing to contribute significantly to their team. In this role, you will serve as a vital point of contact for customers, offering exceptional assistance and guidance related to hire purchase and leasing matters. Your expertise in these areas will be pivotal in ensuring a seamless customer experience and driving the team’s success. 

Responsibilities:

•      Serve as the primary point of contact for customers offering expert assistance, guidance, and resolution to inquiries related to hire purchase and leasing agreements. 

•      Provide prompt, courteous, and accurate responses to queries through various communication channels, including phone, email, and chat. 

•      Understand and communicate the terms, conditions, and intricacies of hire purchase and leasing agreements effectively. 

•      Collaborate closely with internal teams to address customer concerns, resolve disputes, and ensure timely resolution of issues. 

•      Collaborate closely with the Regions Finance Managers (RFM’s) who liaise with customers on a daily basis and support them with their queries 

•      Maintain accurate and comprehensive customer records, documenting interactions, inquiries, and resolutions. 

•      Assist in processing payments, Settlement quotations and redemptions, updates, and modifications to hire purchase and leasing accounts as per customer requests. 

•      Educate customers on available payment options, schedules, and potential implications of non-payment. 

•      Stay updated on industry regulations, best practices, and emerging trends related to hire purchase and leasing.

•      Contribute to the continuous improvement of customer service processes and strategies. 

REQUIREMENTS:

•      APA Qualification is required. 

•      Proven experience, ideally within the financial or credit management sector, with a focus on hire purchase and leasing. 

•      In-depth understanding of hire purchase and leasing agreements, terms, and relevant legal considerations. 

•      Excellent communication skills, both written and verbal, with a customer-focused approach. 

•      Empathetic and patient demeanour, capable of handling challenging customer interactions with professionalism. 

•      Proficiency in using customer service software, CRM systems, Microsoft Office and other relevant tools. 

•      Detail-oriented mindset with strong organisational and multitasking abilities. 

•      Ability to collaborate effectively with cross-functional teams and adapt to dynamic project requirements. 

•      Familiarity with regulatory compliance and customer data protection practices. 

•      Strong problem-solving skills and a proactive attitude toward resolving customer issues. 

Benefits:

•      Flexible working options - Hybrid Working. 

•      22 days annual leave plus additional company leave days. 

•      Company matched pension. 

•      Life assurance. 

•      EAP Service. 

•      Family Leave Policies. 

•      Training opportunities (in-house training, certification/exam support). 

•      Bonus scheme. 

•      Social events.

If you are interested in this position, please hit the “Apply Now” button or email [email protected] for more information.

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