Administrative and Customer Service Assistant
Our Client, and Educational Institution is looking to hire a Administrative/Customer Service Assistant. This is a full-time permanent position based in Salthill.
We are seeking an enthusiastic, experienced Administrative and Customer Service Assistant. The role will suit an energetic, driven, highly organised individual who enjoys a challenge, and understands the needs of the customer and work to meet or exceed customer expectations. We are looking for an individual who will understand and share our organisational ethos and strategic goals as we continue towards a more sustainability future for all our stakeholders.
Key Skills
This is a varied and diverse role which requires a high degree of proactivity, tenacity, flexibility, initiative, passion and confidentiality. The person should enjoy working as a part of a highly focused team, as well as being able to work independently, be resourceful and have excellent communication, human and digital skills. Proficiency in the use of Microsoft Office, CRM systems and financial literacy skills are essential. Excellent organisational skills and proficient in written and verbal communication and be able to interact with all levels of management, customers, educational partners, and stakeholders.
What are the key responsibilities?
- Completing a broad variety of administrative tasks including answering queries, bookings, data entry and reporting, managing projects and completing assigned tasks effectively.
- Acting as a first point of contact for the organisation either face to face, on the phone, online in a busy office environment
- Be able to and enjoy working effectively as part of a customer focused team in a customer-focused environment where all issues need quick and effective resolution.
- Have a can-do attitude and an ability to prioritise tasks and keep management informed of potential issues or incomplete tasks in a timely manner.
- Ability to deal with all stakeholders in a professional and enthusiastic manner.
- Administrative support for the different functions of the organisation, academic, marketing and sales, finance, accommodation etc.
- Confidentiality and discretion in handling of sensitive records and information
- Providing meet and greet services, out of office support and accommodation and social programme support as required from time to time.
- Other duties and responsibilities that may arise from time to time not outlined above that may be requested by management.
What education and experience are required / desirable?
- A minimum of B2+ English language level
- A minimum of 2 years’ experience in a busy office environment
- Proficient in the use of Microsoft Office, CRM systems and key IT and financial literacy skills. An ability to communicate clearly either orally or in writing with a variety of stakeholders
- A bachelor’s degree is desirable as well as proficiency in a second language other than English.
For more information, please email [email protected]
