Box Office Manager

Box Office Manager

Our client, a high-profile organisation in the Limerick & wider mid-west region, are now expanding their team & have engaged with Cpl on an exclusive basis to help recruit an experienced Box Office Manager to join the team and to take on this exciting role.

The Box Office Manager’s role is a pivotal role within the company and to lead and manage Box Office and Sales operations.

The Role:

Reporting to the Marketing & Sales Manager, the Box Office Manager will be responsible for a wide range of duties including generating ticket sales, scheduling staff, monitoring and reporting on sales, income reconciliation, website integration in addition to managing general queries from the public and promoters.

Responsibilities and duties include but are not limited to:

·      Lead all aspects of the Box Office, including ticket sales, customer enquiries, and event bookings

·      Supervise and train box office staff to ensure high-quality service standards

·      Manage and resolve customer complaints or issues related to ticketing or events

·      Maintain and update the ticketing system, including seating, ticket pricing, promo codes etc.

·      Consult with Programming Managers, Promoters and Producers of incoming performances as needed to ensure all information on shows, ticket prices etc is uploaded to Ticketsolve, and company website

·      Develop and maintain relationships with Patrons, Corporates, Friends and customers

·      Generate sales reports, including daily, weekly, and monthly ticket sales figures and trends

·      Assist in event day operations, including Box Office setup, calls and customer flow management

·      Supervise and manage the Box Office Sales Team. This includes preparing a roster of attendance, payroll - the submission of an accurate summary of staff hours to the Accounts Department

·      Ensure the smooth and efficient running of the chosen ticketing software system (Ticketsolve)

·      Liaise with the Backstage/Technical Manager and the Front of House Manager

·      Consult with the Marketing team to ensure close co-operation exists between the advertising and promotional activities undertaken to ensure the Box Office Sales team have up-to-date information on each performance

·      Support the Development Manager on the promotion and activation of Friends and Corporate Memberships

·      Foster a welcoming, professional, and organised atmosphere for both patrons and staff

·      Maintain close contact with the company’s chosen I.T company to ensure the effective operation of all computers and other hardware equipment on which the ticketing software runs and operates

·      Ensure all H&S matters pertaining to the Box Office and customer experience and meet the appropriate standards outlined in the Company’s Health & Safety Procedures

·      Monitor ticket inventory and sales trends to identify potential issues or opportunities for additional sales

·      Ensure accurate record-keeping of ticket sales, financial transactions, and event data.

·      Prepare weekly Box Office reports for the Director and reports on bookings at staff meetings

·      Responsible for Box Office income management and budget – liaising at the end of each concert/show with Promoters and the Accounts Department to ensure reconciliation is correct and trouble shoot any issues or problems with payments as they arise.

Skills & Experience that we need:

·      Minimum of 2 years’ experience in Box Office management or similar

·      Strong customer service experience

·      Ability to build and maintain relationships with key stakeholders

·      Experience of managing cash/credit card transactions

·      Strong IT Skills with proven ability in managing complex systems

·      Excellent written and verbal communication skills, with emphasis on customer service

·      A high level of proficiency in MS Word, Excel etc

·      The successful candidate should be highly motivated, flexible, and discreet, be capable of working on his/her own initiative and as part of a team, as well as capable of working to established deadlines

·      Proven ability to manage Box Office/ Front of House systems e.g. Ticketsolve or similar

·      Experience of working in an arts, music entertainment, or similar background

·      Due to the nature of the role from time to time you may need to work outside your office hours and flexibility is important including weekends and evenings.

The Offer:

This is a permanent onsite role based in Limerick, with base salary, depending on the candidate’s experience, expected to be in the €35K - €40K range plus benefits.

The Box Office Manager will be required to work in accordance with the programme of events therefore working hours will vary in line with service needs.

How to Apply:

If you are interested in applying or want to know more about this role please contact,

Orlaigh FitzGerald-Quinn in Cpl Limerick on 085 801 7135 or email your CV to [email protected].

For a full list of our open jobs, have a look at cpl.com.

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