Business Operations Analyst (m/f/d) in Dublin - new role!
Location: Dublin (Onsite)
Permanent contract
Working hours: 37.5h per week, Day shift or evening shift available (based on the capacity)
Required languages only: French, German, Danish, Norwegian, Swedish, Finish, Hausa, Bulgarian, Dutch,
Estonian, Finnish, Hebrew, Maltese, Persian Dari, Polish, Croatian.
We are looking for multilingual Business Operations Analyst (15x new roles) for a leading social media company. The desired candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment.
Duties as Business Operations Analyst:
- Assist our client’s community and help resolve inquiries empathetically, accurately and on time
- Become and remain knowledgeable about client’s products and community standards
- Make well balanced decisions and personally driven to be an effective advocate for our community
- Strong interpersonal skills, verbal and written communication skills and most importantly empathy
- Display a strong bias to doing what’s right
- Investigate and resolve issues that are reported on client’s platform such as requests for account
- support and reports of potentially abusive content
- Respond to user inquiries with high quality, speed, empathy and accuracy
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to
- improve the support of our community of users
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience
- on the site
- Enforce clients Terms of Use by carefully monitoring reports of abuse on the site
- Review the reported content within agreed turnaround times and standards of quality
- Identify inefficiencies in workflows and suggest solutions
- Recognize trends and patterns and escalate issues outside the company policy to the global team.
Requirements:
- Fluent in market language and English.
- Cultural understanding of the market.
- Experience in working in an office environment is preferable.
- Extremely reliable, consistent, and hard-working
- Passion for ensuring a positive, safe user experience
- Flexible in working in a faced paced environment with different projects to work on.
- Ability to learn new information in a short period of time
- Eligible to work in Ireland full time (Stamp 4 or Irish citizenship or European) - NO VISA Sponsorship!
- Ability to make decisions and solve problems.
- Effective Time management & Prioritization skills.
Your benefits:
- Great salary per annum (limited budget as entry-level job, no space for negotiation)
- For the day or evening shift (depending on the capacity)
- Evening shift; 25% salary uplift for the late hours from 10 pm to 2 am
- Performance bonus/ KPI bonus (based on your individual achievements)
- Free meal (lunch or dinner) on-site
- Private healthcare
- Pension contribution
- Tax Saver and Bike-to-Work Scheme
- Direct employment and permanent contract with the end client
- Working hours: Monday to Friday + time to time weekend shift, Day shift OR Evening shift (6pm - 2am)
Equal opportunity employers:
We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.
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