Case Manager, Visiting Tenancy Sustainment (VTSS) & Settlement Service - Dublin

Cpl Healthcare in partnership with our client a non-profit organisation based in Dublin, Ireland that provides services for people who are homeless and people at risk of homelessness in Ireland.

The purpose of this role is to provide visiting support to households, enabling a sustainable exit from homelessness and helping them settle into their homes and communities. Through this support, customers are assisted in building the skills and confidence needed to manage their homes and address tenancy challenges. This role is part of the Visiting Tenancy Sustainment Service (VTSS) and the Settlement Service (SLI), a partnership between Dublin City Council and our client, to support households in sustaining their tenancies.

What you will do:

·       Work within the framework of the overall objectives of the organisation. To work in accordance to the Service Level Agreement between Dublin City Council and our client.

·       Ensure adherence to Dublin City Council Generic Housing and Health and Safety Policies.

·       Work within the agreed caseload.

·       Engage customers effectively in keeping with the covenants and responsibilities set out in Dublin City Council Tenancy Agreements, Policies and Systems for rent collection, maintenance and estate management.

·       Contribute to the formulation of customer’s needs assessment and support plan utilizing the, PASS system and keep up to date case work records.

·       Through a model of visiting support, provide one to one engagement to ensure that the Customer is supported in making informed decisions relevant and in compliance with the challenges and responsibilities they face as a household and under tenancy to the Local Authority.

·       Contribute and participate in conjunction with the Manager/ Team Leader in ensuring a package of support is designed and implemented by the Case Manager which promotes the welfare of the household.

·       Work as a part of a multi-disciplinary / multi agency service.

·       Use a flexible approach in engaging households with their individual needs, taking into consideration dynamics relevant to their needs and behaviours.

·       In conjunction with the management team, develop and maintain links with the Garda, Probation, Health Service Executive, Medical Services, Community based services and Local Authorities.

·       Ensure effective communication, referrals, case work, Case reviews and discharge planning where appropriate. This is to ensure that staff work co-operatively and effectively in line with the processes of the service agreed with the Local Authority.

·       Contribute to a case conferencing model ensuring effective liaison with external professionals and service and the Customer where appropriate.

·       Ensure appropriate liaison with all stakeholders in the household support circle including as appropriate Social Workers, Schools, G.P.’s and other clinical service practitioners.

·       Accompany and provide support to Customers on appointments to other services e.g. doctors, counsellors, social workers if required.

·       Offer flexibility -the service runs Monday to Friday, however some weekend and evening cover may be required from time to time.

·       Attend and contribute to meetings and reviews as required and follow up on decisions made between the management team and Local Authority representatives.

·       Implement the policies and procedures of the SLI / VTSS service and Focus Ireland, inclusive of Health and Safety policy now and in any amendments in the future. To include Professional Conduct, Child Protection and Working Alone policies. Where based in a Local Authority Office to ensure to remain complaint to the Health and Safety Policy and Fire evacuation procedures of the location.

·       Attend team, sectional, divisional and any other organisation meetings as required.

·       Engage in supervision sessions on a regular basis with the manager.

·       Participate in relevant training and development courses as agreed with your line manager.

·       Undertake such other duties as might be reasonably assigned from time to time in consultation with the management team.

·       Be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your line manager or Health & Safety Representative.

What you will need:

·       2 years of experience working with families and individuals experiencing homelessness.

·       BA in Social Care or equivalent qualification.

·       Experience of lone working in a social care setting.

·       Experience of working and liaising with multiple agencies.

·       Computer Literacy and report writing skills.

·       Full clean driver’s licence (desirable).

What you will get:

·       Competitive salary

·       Contract: Full-time, Permanent.

·       Monday-Friday work schedule.

·       Option for some hybrid and flexible working arrangements.

·       Manage your caseload independently and make impactful decisions.

·       Traveling only around Dublin City Council. 

·       Competitive annual leave entitlement.

·       Employee Assistance Programme (EAP) for well-being and support.

·       Educational policy supporting continuous professional development.

·       Other attractive benefits tailored to employee needs.

If this role sounds suitable to your experience and skillset and you wish to work in an organisation who truly values their staff and puts the service users at the heart of their service, apply through the link below or reach out to Tracy Brady on [email protected] or call me on 021 466 5495.

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