Role - Community Operations Analyst - ARABIC

Location - Dublin (Onsite)

Contract type - Permanent, Full-Time

Work model - Onsite (Sandyford. Dublin 18)

Working hours - 9 till 5.30 or 6 pm till 2 am with evening shift premium

Language - ARABIC

At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.

DUTIES AND RESPONSABILITIES

Assist our client’s community and help resolve inquiries empathetically, accurately and on time
Become and remain knowledgeable about client’s products and community standards
Make well balanced decisions and personally driven to be an effective advocate for our community
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right
Investigate and resolve issues that are reported on client’s platform such as requests for account
support and reports of potentially abusive content
Respond to user inquiries with high quality, speed, empathy and accuracy
Use market specific knowledge, signals and insights to spot and scope scalable solutions to
improve the support of our community of users
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience
on the site
Enforce clients Terms of Use by carefully monitoring reports of abuse on the site
Review the reported content within agreed turnaround times and standards of quality
Identify inefficiencies in workflows and suggest solutions
Recognize trends and patterns and escalate issues outside the company policy to the global team.

ABOUT YOU

Strong personal resilience with the ability to operate in a pressured and fast paced environment.
High adaptability and positive approach to challenges.
Ability to make decisions.
Ability to solve problems.
Effective Time management & Prioritization skills.
Ability to work as part of a team.
Ability to consistently hit KPIs on time.

ESSENTIAL COMPETENCIES:

Fluent in market language and English.
Cultural understanding of the market.
Experience in working in an office environment is preferable.
Extremely reliable, consistent, and hard-working
Passion for ensuring a positive, safe user experience
Flexible in working in a faced paced environment with different projects to work on.
Ability to learn new information in a short period of time
Eligible to work in Ireland full time (Stamp 4 or Irish citizenship or European)

BENEFITS

Meals provided onsite during shift hours
Health Care
Extensive Training & Development
Free access to Group Scheme website
Free access to 24-hour Employee Assistance Programme (EAP)
Free access to Wellness Programme
Tax Saver Scheme
Bike to Work Scheme

Equal opportunity employers:

At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

For more information, don't hesitate to reach out to this mail ID : [email protected] and your journey to becoming a valued part of Covalen starts here.

Apply Now or Reach Out for More Information.

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