Content Reviewer
We are looking for Albanian, Arabic, Danish, Dutch, Finnish, French (African), German, Hebrew, Hungarian, Indonesian, Lithuanian, Maghreb, Norwegian, Persian, Polish, Romanian, Russian, Serbian, Spanish (Mexican), Swedish, or Thai speakers.
Main responsibilities:
- Investigating and resolving reported issues (inquiries via the ticketing system), such as requests for account support or potentially abusive content
- Enforcing client's Terms of Use by carefully monitoring reports of abuse on the site
- Becoming and remaining knowledgeable about client’s products and community standards
- Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users
- Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
- Recognising trends and patterns and escalating issues outside the company policy to the global team
- Identifying inefficiencies in workflows and suggesting solutions
Skills & Competences:
- Strong personal resilience with the ability to operate in a pressured and fast-paced environment
- Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy
- High adaptability and positive approach to challenges
- Ability to make decisions, prioritise, solve problems, and work as part of a team
- Effective Time management & Prioritisation skills
- Ability to consistently hit KPIs on time
Language Skills:
- Fluent level of one of the mentioned languages in oral and written communication, with an in-depth understanding of culture and social trends in the region
- Advanced level of English (at least B2)
Contract: Full-time, permanent
Compensation:
- €29,700 per year as base salary
- For the Evening shift: 25% Salary uplift for the late hours from 10pm to 2am (in total, around €33,000 per year)
- For the Evening shift: €12 per day (before tax) as the travel allowance
- %10 performance-based bonus paid quarterly
- Free meal on site
- Private healthcare
- Pension contribution
- 25 days of annual leave
- Extensive Training and access to CPL's Wellness Programme
- Tax Saver and Bike-to-Work Scheme
Working hours: Candidates are choosing between the Day shift (9am – 5:30pm) or the Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.
Location: Dublin 18, Sandyford, Dublin South
*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.
IMPORTANT:
- Due to the nature of the role, candidates must be fully confident in dealing with sensitive content.
- Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for a minimum of 12 months or renewable).
Why apply?
- Chance to work within a multicultural and diverse team
- Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
- No shift rotations – fixed working schedule
- Meals on-site, private healthcare, and pension contribution
- No previous experience required – full training is provided!
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