My client who is responsible for support services and based in Dublin south is seeking a customer support administrator for immediate start to join their team. This role will have a contract till the end of December and is fully officed based. No work from home option is available.
The successful candidate will be responsible for but not limited to
- Providing excellent levels of customer service
- Look after customer queries logged through ticket handling system within SLA agreements
- Provide, update and evaluate customers’ accounts
- Process orders
- Review and analyse information from our clients’ customers
- Provide general financial information such as Payment updates, card balances
- Response to queries by both phone ad email
- Other ad hoc general administration and customer service task
The successful candidate will be required to have
- At least 2 years’ experience within Customer Service or Call Centre
- At least one year experience within administration or finance
- Proficient in MS Office
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