Company
They are an ophthalmic medical technology and pharmaceutical company focused on novel therapies for the treatment of glaucoma, corneal disorders and retinal disease.
Your mission...
Is to work closely with medical professionals and sales representatives and provide excellent customer service so that they can better understand the company's products and be able to treat their patients.
Your every day...
- Deal directly with customers either by telephone or electronically
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Confirm pricing structure
- Maintain customer databases
- Communicate and coordinate with internal departments
To thrive in this role, you need...
- Experience handling and processing inbound requests from customers and outbound calling
- Bachelor's degree
- Fluency in German and English
- Good Communication, Listening and Interpersonal skills
- Problem-solving skills and Attention to detail
What's in it for you?
- Salary range of €35,000 - €40,000 base salary per annum - depending on experience
- Location is based in Friedrichsdorf, Hesse
- A list of Benefits including - healthcare, pension, life assurance, health insurance, stock options, and more...
- Full-time, Permanent Contract
If you are interested to know more, get in contact today and we can arrange a confidential 5 minute phone call. Send me your CV at [email protected]
About Cpl Global Talent
Cpl Global Talent is a specialised language recruitment division within Cpl Recruitment Ireland. We are a team of multilingual sourcing specialists with over 15 years of experience in recruiting for roles with language requirements across EMEA Region. We work across multiple industries, in 52 different markets and our recruiters have a deep cultural understanding of each candidate and client's individual needs
