CUSTOMER SERVICE REPRESENTATIVE – GERMAN SPEAKER - DUBLIN
Provide Customer Service Support in the financial services sector to customers of a global bank, provision of information, resolution of queries, communication with internal customers and handling of complaints.
KEY DUTIES AND RESPONSIBILITIES:
· Provide Information on Pension Payments, Payment Methods, Miscellaneous Queries
· Handle questions on International Payments
DESIRED MINIMUM REQUIREMENTS
Education and Experience:
· Successful completion of relevant certificate / diploma / degree course: Banking, Accounting or Business Studies
· Fluency in German and English (C1)
· Minimum 1-year experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector
· Excellent knowledge of Microsoft Office products
Essential Skills and abilities:
· Ability to function in a fast-paced environment where standard of quality and timeliness are established
· Must possess excellent PC skills
· Must be goal orientated
· Ability to speak, read and comprehend appropriate language(s), including English and possess good verbal communications skills
· Must possess superior listening skills
· Ability to deliver information at customer’s knowledge level in an understandable manner
· Strong interpersonal skills and ability to think independently and follow through effectively
· Ability to apply a logical problem-solving approach to resolving customer problems and enquiries
· Must be numerate and possess excellent attention to detail
APPLY NOW to [email protected]