We are currently recruiting fluent Finnish speakers to work in Technical Support.
This role is an entry-level position as a Customer Support Technical Agent working with Finnish Business to Business (B2B) queries. Full training and support are provided, including support for relocation if coming from abroad. This is a great opportunity for individuals looking to develop transferable skills in customer service, IT troubleshooting, problem determination, teamwork, and quality control.
The ideal candidate has a healthy interest in technology and enjoys solving problems, is customer-focused, enthusiastic and motivated to take charge of both customer satisfaction and query resolution
Day-to-day duties:
- Answer incoming contacts via phone, mail and ticket system promptly and professionally
- Resolve B2B customer queries using the relevant tools and systems
- Work to achieve individual and team-specific goals
- Assist with mentoring new hires
Essential Competencies:
- Interested in working with IT
- Good customer service and communication skills
- Fluency in English and Finnish
- Friendly and outgoing manner
Salary and benefits:
- 32.000 Euro salary + 25 percent uplift on Evening/Weekend hours
- Bonus
- Fully remote
- Full training provided
- Career progression
- Casual social atmosphere
