Customer Support Coordinator
Our client, a recent US multinational in the high-tech manufacturing sector, are now undergoing a period of expansion across their global client base & have engaged with us in Cpl to hire a Customer Support Coordinator to be based in their Shannon site.
This is a fantastic opportunity for an ambitious and experienced Customer Support Coordinator to further develop their career in a truly world-class manufacturing environment & gain excellent further experience & career growth, so if you’re interested, please apply!
The Role:
The Customer Order/Support Coordinator, based in our client’s office in Shannon, will serve as a support to the Customer Support Manager for order fulfillment and customer support activities. This position will be a liaison between customers and regional support teams, and the global fulfillment team to ensure that the entire order process is completed accurately, on time and to customers’ complete satisfaction.
Responsibilities to include:
Coordinate with customers, regional support teams, and the global fulfillment team to provide quotations, process orders/shipments, manage the daily shipping schedule, and ensure that all orders are promptly and accurately processed and shipped to meet all customer requirements
Coordinate logistics with shipment carriers and freight forwarders for customer orders, ensuring associated documents meet relevant regulations; maintain associated reports
Communicate, interact, and collaborate with other departments and regional support teams to document and manage customer requests to ensure timely completion
Support the customer satisfaction program to obtain relevant feedback from customers that can translate into meaningful improvements
Liaise with customers and regional support teams on delivery-related nonconformance issues, raising appropriate corrective actions as needed
Update and create SOPs to reflect current procedures, seek to continuously improve processes and efficiency
Maintain and develop ERP system (functionality, operation, pricing and data quality) to meet the company’s growing needs
Perform any other reasonable job-related duties that may be required from time to time, including providing holiday cover for other customer support functions as required
Skills & Experience that we need:
5+ years of relevant work experience, with knowledge of order processing and commercial trade practices
Excellent written and verbal English communication skills
Expertise with MS Office Suite tools, including Word, Excel, and PowerPoint, as well as ability to become facile with customer e-procurement systems
Experience in SAP or similar ERP systems desirable but not essential
Strong organizational and troubleshooting skills, and attention to detail is essential
The Offer:
This role is being offered on a permanent basis with excellent salary, at a senior level to reflect the complexities and responsibilities of this role, with benefits & overall package flexible depending on candidate qualifications & career experience.
This role will be fully onsite in Shannon, with an opportunity for hybrid mix in the future.
How to Apply:
If you are interested in applying or want to know more about this role please contact, Orlaigh FitzGerald-Quinn in Cpl Limerick on 085 801 7135 or email your CV to [email protected].
For a full list of our open jobs, please have a look at cpl.com.
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