Walgreens Boots Alliance (Nasdaq: WBA) is an integrated healthcare, pharmacy and retail leader serving millions of customers and patients every day, with a 170-year heritage of caring for communities. WBA Digital and IT Solutions Ireland Ltd (WBA D&ITS) is designed to support innovation in healthcare technology with the agility to respond quickly to WBA’s operational needs through a 24/7 follow the sun model. WBA D&ITS optimizes pharmacy software platform operations by centrally managing selected digital pharmacy products.

Our people are the reason for our success, and our focus is to scale and grow our Dublin office, simultaneously delivering work for Walgreens. We believe in hiring great people, and we want to ensure everyone has the best possible work experience every day. Together we strive to deliver More joyful lives through better health!

We are seeking a proactive and detail-oriented DesignOps Specialist to support the optimization of design operations and contribute to the smooth execution of design projects for our current and future product initiatives. This role focuses on enhancing operational efficiency within the design team by streamlining processes, improving workflows, and facilitating cross-functional collaboration. You will play a key role in implementing best practices, maintaining tools, and supporting the day-to-day operations of the design team to ensure high-quality and timely project delivery. The ideal candidate is highly organized, adaptable, and skilled in managing tactical execution while supporting broader process improvements within design operations.

This is a hybrid position based in our Dublin 2 offices.

Job Description

What you will do:

Together with your team, evaluate and refine design team workflows to eliminate bottlenecks, reduce redundancies, and improve speed-to-delivery without compromising quality.
Define and document standardized workflows and design practices to ensure consistency and alignment across teams.
Contribute towards developing scalable operational processes that can be adjusted as the design team and its responsibilities grow.
Support the intake process for new design requests, ensuring proper scoping, prioritization, and alignment with team capacity.
Help create a structured approval workflows to ensure stakeholder input and sign-off at key project stages.
Contribute to continuous improvement by identifying opportunities for optimizing existing tools and processes, under leadership guidance.
In collaborations with the wider team, work towards establishing and maintaining key performance indicators to measure the efficiency and effectiveness of design operations.
Track and report key performance indicators related to design operations, escalating insights for leadership review
Monitor the quality of design outputs to ensure they meet established standards.
Implement feedback mechanisms to drive continuous improvement incorporating metrics that track user feedback, project outcomes, and stakeholder satisfaction.
Regularly review metrics with leadership to ensure alignment with business goals.
Assist in managing tools that enhance team onboarding, daily operations, and workflow efficiency (e.g., ADO, JIRA, Confluence, Figma).
Maintain and update process documentation, ensuring accessibility for all team members.
Facilitate communication between the design team and stakeholders in Product, Engineering, and other departments.
Provide regular updates on design project statuses, resource capacity, and upcoming milestones to ensure alignment across teams.
Collaborate with the UX Specialist to improve operational workflows and address blockers in daily operations.
Participate in process improvement initiatives as the company expands its product portfolio and design responsibilities.

What will make you successful

You will be able to:

Support and optimize design workflows for improved efficiency and consistency
Assist in monitoring performance metrics and provide insights for process improvements
Collaborate effectively across cross-functional teams, ensuring alignment with business goals.
Identify operational blockers and resolve them to maintain workflow efficiency.
Balance competing priorities while maintaining structured and effective workflow management.
Demonstrate resilience and adaptability in a dynamic, fast-paced environment.
Build trust and credibility as a dependable point of contact for operational excellence.

...have:

A bachelor’s degree in Design, Project Management, or a related field.
3+ years of experience in design operations, project management, or UX/UI design, supporting design teams.
Strong communication and organizational skills, with a proven ability to manage complex workflows.
Proficiency in tools like Figma, Jira, Confluence, and Azure DevOps (ADO).

...and be experienced with:

Supporting design workflows and prioritizing tasks in a fast-paced environment.
Assisting with resource planning and workload balancing
Agile methodologies and iterative workflows like design sprints.
Cross-functional collaboration between design, product, and engineering teams.
An automate-first mindset to improve operational efficiency and reduce manual interventions.

What We Offer:

An opportunity to play a hands-on role in improving the operational efficiency of a growing design team.
A collaborative environment, working closely with design and product teams across multiple locations.
A dynamic role where you’ll have autonomy to solve real operational challenges and make a significant impact on design workflows.
Opportunities to grow your career within DesignOps, with potential to take on more responsibility as the team expands.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

WBA Tech Center is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, colour, age, family status, disability, religion, sex, sexual orientation, gender identity, nationality or ethnic origin.

Data Retention

By submitting your application, you acknowledge and consent to the retention of your personal data for the purpose of recruitment and employment consideration. Your personal data will be securely stored and retained for a period of 12 months from the date of submission.

After this period, your data will be securely deleted unless required for legitimate business purposes or extended with your consent. You may request access, correction, or deletion of your personal data at any time by contacting [email protected].