My Client, Irelands leading Motor Group is seeking to recruit a Fleet controller on a full-time permanct basis.
The successful candidate will have the opportunity to work from home every Friday. Monday to Thursday onsite.
Key Responsibilities:
• Responsible for managing all car share fleet vehicles and ensuring all vehicles are operational.
• Assist in testing app technology and car-sharing hardware to reduce technological issues.
• Responsible for reducing repair costs by mitigating risk through analysis of insurance claims, damage reports and impact reports.
• Responsible for processing all insurance claims in an efficient manner.
• Supervise membership application reviews from a risk analysis perspective.
• Work with customer support and maintenance team to ensure vehicles are always operational and in good condition.
• Process improvement of our operations and service.
Duties:
• Review all damage reports and impact alert reports on a daily basis.
• Analyse insurance claims records to create a risk profile to reduce claims and premiums going forward.
• Diagnosing and reporting technical problems with hardware and software operating systems.
• Review repair estimates and determine best course of action.
• Monitoring maintenance issues to ensure vehicles are taken out of service to reduce negative impact on customer experience.
• Communicate with maintenance team on problems to ensure the fleet is kept fully operational.
• On-boarding and off-boarding of fleet vehicles including insurance, registrations, branding etc.
• Analysing damage reports – determining the cause of damage and rebilling repair costs to applicable members.
• Carry out location performance analysis through Salesforce to optimise revenue.
• Management of the fleet taxation and eflow account.
• Preparing monthly sales reports.
• Point of contact for call centre on escalated customer issues.
Skills Required:
• Minimum 2 years’ experience in a similar role
• Ability to multitask
• Strong organisational skills
• Attention to detail
• Financial acumen
• Analytical skills
• Problem solving abilities
• Strong communication skills
• Proficient in Microsoft Excel