Current recruiting for the role of Frontline Support workers with Hospitality experience. Client is currently establishing their presence in Ireland, so this is a great opportunity to get in on the ground floor. Knowledge of Spanish, Turkish or Arabic appreciated.
Duties:
- Provide frontline support for Opera PMS (Cloud & On-Prem) and other Wyndham approved PMS incidents & tickets.
- Manage customer reported, automated and human generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures.
- Work with stakeholders to establish and improve workflows and quality support.
Requirements:
- Understanding of the following monitoring concepts: Infrastructure, systems, application health, system availability, latency, performance, and end-to-end monitoring.
- Exchange online (Mailbox creation, management, migration, mail-flow etc.)
- Basic knowledge in Networking (TCP/IP, DNS).
- Should be versatile in problem solving and resolve complex issues ranging from OS and application faults to creatively improving solution design
- Preferably with a college degree in Hospitality Management, or equivalent.
- With excellent personal presentation and interpersonal skills, good problem-solving ability and be proficient in Hotel property management systems, in particular Opera and other PMS.
- Fluent in reading, writing and spoken English language skills.
- Strong administrative skills are essential, with outstanding demonstrated coaching and development skills.
Feel free to get in touch with me at [email protected] and share this job with anyone that might be suited for this experience.
