Role Overview:
This is an initial 6 month contract with potential to extend. Immediate start. The Operations Business Analyst is a key role within the Operations department, providing cross-functional support to ensure the smooth running of business-as-usual (BAU) activities. Please note that suitable candidates for this role are required to be bilingual and fluent in French and English.
This position involves a variety of tasks including reporting, system development, training, process optimisation, project participation and effective communication with stakeholders.
Key Responsibilities:
Process optimisation
Conduct gap analyses and facilitate workshops with internal referents and experts to address operational business needs and challenges, ensuring alignment with B2B environments and migration projects.
Perform business and operations modelling and generate activity reports to support decision-making and improve operational efficiency.
Leverage technology to enhance customer journeys, optimize processes, and drive digital innovation, including conducting customer journey mapping and implementing customer-centric strategies.
Assess customer needs, identify pain points, and propose solutions for a seamless experience, focusing on automation and simplification to improve overall customer satisfaction.
Design process workflow and publish new procedures, build training materials on new tools and processes.
Projects
Communication
Operation tasks
Profile Requirements:
Bilingual French and English is mandatory for this position
Business process optimisation experience.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work effectively in a cross-functional team environment.
Proficiency in creating training materials and conducting training sessions.
Experience in project management and system development.
