Quality Analyst

Language : Japanese

Location : Dublin

Duties and Responsibilities

• Monitors and enhances employee performance through coaching on quality and the market specific requirements.

• Monitors and enhances Rep performance through training on quality.

• Provide backup to the training department as and when required.

• Perform, provide and complete data analysis to establish trends as requested.

• Assist Training and Quality Leads in preparing various projects aimed to drive Quality and operational delivery.

• Handle Quality systems onsite.

• Provide feedback on Policies in order to enhance Quality.

• Monitor cases of assigned agents in any QA spoken languages.

Candidate Experience:

• Bachelor’s degree.

• Content moderation, Trust & Safety and/or Content Quality Assurance related experience in the Social Media industry.

• Proficiency in English (C1 or above).

• Proficiency in the specific language as advertised (C1 or above).

• In-depth contact with local culture and social news.

• Proficiency in Excel and able to form analysis and create reports with both qualitative and quantitative perspectives.