Role: Quality Analyst
Language: Russian Speaker
Location: Dublin
Duties and Responsibilities
• Monitors and enhances employee performance through coaching on quality and the market specific requirements.
• Monitors and enhances Rep performance through training on quality.
• Provide backup to the training department as and when required.
• Perform, provide and complete data analysis to establish trends as requested.
• Assist Training and Quality Leads in preparing various projects aimed to drive Quality and operational delivery.
• Handle Quality systems onsite.
• Provide feedback on Policies in order to enhance Quality.
• Monitor cases of assigned agents in any QA spoken languages.
Candidate Experience:
• Bachelor’s degree.
• Content moderation, Trust & Safety and/or Content Quality Assurance related experience in the Social Media industry.
• Proficiency in English (C1 or above).
• Proficiency in the specific language as advertised (C1 or above).
• In-depth contact with local culture and social news.
• Proficiency in Excel and able to form analysis and create reports with both qualitative and quantitative perspectives.
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