Sales and Operations Manager - An Post Retail
This is an exciting and unique opportunity for an inspirational leader to lead out on the transformation of an established division within An Post. As Manager of the Sales and Operations department you will drive this transformation in order to underpin, strengthen and future proof the delivery through An Post.
Reporting to the Commercial Director of Retail, you will be responsible for leading the business with an income of circa €130m, by implementing a cost-effective operation, meeting commercial objectives and implementing a future proofed strategy that delivers high quality customer service.
Responsibilities
The principal responsibilities associated with this role include, but are not limited to the following:
- Lead the management of the business including full P&L responsibility.
- Develop a transformation strategy to re-position the department as a viable commercial and efficient operation based on the “to be” collection model as determined by Government.
- Lead, motivate and develop a large team to execute the operational transformation strategy and achieve sales targets.
- Lead sales planning and performance management, maximising sales and service performance to enable the achievement of sales targets.
- Maximise sales volume through the most cost-effective channel within the suite of payment options across Post Office, Online and Direct Debit.
- Develop and implement long term technology roadmap within the business unit.
- Manage the day-to-day operations of the collections business including but not limited to; managing a multi-functional team, tight cost control, licence sales, media queries, with management oversight on central system and website.
- Manage the strategic, commercial and operational relationships with the Department of Tourism, Culture, Arts, Gaeltacht, Sport and Media (TCAGSM) and RTE.
- Provide regular Management Information Systems reporting to key stakeholders; An Post, TCAGSM and RTÉ.
- Demonstrate An Post Values and behaviours in day to day work and address behaviour that supports/conflicts with these.
Qualifications
- You will have 3+ years’ experience in leading an operations unit with full P&L responsibility, have proven ability to think strategically and lead a large team. A third level relevant qualification in a business-related field is desirable.
- Critical to this role is experience in change and transformation achieving demonstrable results in improving operational effectiveness by re-designing & enhancing processes and implementing innovative changes while maintaining a highly motivated work environment. You will have experience in working with senior stakeholders and navigating through changing priorities.
- As a strong leader, you will have the ability to communicate, influence and gain buy-in to enable your teams to understand their role in delivering the business strategy and ensuring that they are future focused, engaged, committed and driven to meet goals and objectives. Strong organisational skills are critical to monitor progress against KPI’s and address potential challenges or issues.
Please note: While the role is based in the EXO Dublin 1, the role could involve some travelling to other An Post offices to facilitate meetings.
The following competencies are critical to the delivery of results and/or to superior performance in this role:
- Building & Maintaining Relationships
- Results Oriented
- Strategic Focus / process improvement / operational effectiveness
- Leadership
- Commercial Acumen
Benefits
In addition to a highly competitive remuneration package, we offer access to the following:
- An Post Company Medical Scheme
- An Post Pension Scheme
- PRIP Bonus Scheme
- Paid Maternity Leave
- Paid Paternity Leave
- An Post Employee Assistance Programme
- Digital gym with daily scheduled workouts
- Secure on-site bicycle parking & Cycle to Work Scheme
- Tax Saver Travel Pass
- City Centre location
For full details of this position please reach out in confidence to [email protected] or DM via LinkedIn
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