Team Lead
Job Description:
The ideal candidate has previous experience in effectively coping with a fast-paced, high pressure role in a constantly changing business environment. They will be client orientated, enthusiastic, courteous, and assertive and motivated to take charge of both customer engagement and problem resolution. The candidate will be strongly team-focused with outstanding mentoring and teaching ability and excellent verbal and written communication skills. They will be motivated and committed to continuous self-development and the development of others. They will be flexible and analytical with exceptional trouble shooting. The Team Leader will be working within and promoting the Covalen Essence Pillars:
Performance Gurus, Client Co-Creators and Excellence Designers.
People Management
· Point of contact for all HR/People related issues for Covalen team.
· Scheduling and Resource Planning including approving and managing holiday requests.
· Managing all on boarding paperwork for access permissions and provisioning etc.
· Build loyalty within the team and directly impact performance and productivity
improvements.
· Lead and motivate staff members and manage the development and performance of
each member of the team.
· Set clear goals for staff members and manage and assess Team members against goals.
· Provide constructive feedback in a timely manner.
· Deal with non-performance in accordance with policies.
· Responsible for the motivation and leadership of all team members.
Manage Team members and act as point of contact and escalation for any staff
members’ issues.
Requirements
· 1+ years in a Team Leaderr role in a multinational, call centre
· Strong communication skills both written and verbal
· Detail-oriented and passion for problem-solving
· Ability to work on own initiative or as part of a team