Work Controller
Full time, Mon- Fri
Excellent Holidays
Initial 3 month contact
£14.59p/h (£28,000+)
Belfast area
CPL are delighted to partner with NI’s leading water group seeking a Work Controller based in the Belfast area who pride themselves on their positive company culture.
What’s in it for you?
· £28,000+
· Excellent holidays
· Pension
· Learning and progression opportunities
· Supportive team
The role:
· Work collaboratively with Intelligent Operations and Production Lines colleagues, sharing information and communicating effectively to optimise service delivery for our customers.
· Authorise and control NI Water staff /contractors working on our assets / network, enabling a ‘permission to operate’ philosophy, to minimise disruption and promote a calm network.
· Extract data and present in a manner that conveys the information in a clear and concise manner, appropriate to the audience.
· Prepare and distribute regular and ad-hoc reports, providing your managers, colleagues and Production Lines with useful information / recommendations, influencing and facilitating quick decision making.
· Take ownership of process documents ensuring they are fit for purpose and recommend improvements that would enhance service delivery.
· Identify and recommend more efficient ways to deliver a quality customer service, contributing to an ethos of continuous improvement.
· Ensure understanding and compliance with NI Water Health and Safety standards and associated processes.
What you need:
1. A minimum of fives GCSEs, including English Language and Mathematics, or equivalent.
OR
Two years’ experience in a customer centric role, analysing and interpreting system data.
2. Experience of communicating effectively across a diverse range of stakeholders, using various communication methods.
3. Experience of working to challenging targets / deadlines, in a regulated and / or customer service environment.
If this sounds like the role for you APPLY today or get in touch with Fionnan!