Service Assurance Manager Contractor required, Dublin, Hybrid. Your role will encompass ;
service assurance of all services within the specific business area and will assist technical leads in maintaining the service standards. Responsibilities: Incident And Problem management. Live Incident swift response team, Coordination of incidents Problem management Coordinating/driving of Engineering activity to engineer our way out of future occurrences. OnCall Production Systems Monitoring. Splunk Monitoring, Grafana Monitoring ,Dashboards Build/Improvements, Mailbox Change Control as it relates to service. Full awareness of all production change plans Change Approval Board attendance, System Ownership BAU ownership activity (eg. IT Pam Reviews, uControl Map reviews, JST and Dora asks)Legacy System Treatment Strategy
Call Lindsay O’Leary for further spec details. 00 353 86 8311808
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