Job Title: Business Resilience Manager (12 month Contract - Maternity Leave Cover)
Location: Dublin (Hybrid Working Model with Flexibility)
Reporting to: Business Resilience Associate Director
Cpl is an equal opportunities employer and welcomes applicants from all backgrounds. We recognise that a diverse and inclusive workplace will better our relationships and services with our clients, our candidates, our communities, and one another. Be You, Be Kind, Be Proud
Role Background & Purpose:
We are seeking a highly skilled Business Resilience Manager to join our team. As the Business Resilience Manager, you will support the implementation of strategic, transformational projects that bolster resilience, mitigate potential risks, and enhance operational agility. You will play a key role in managing change, overseeing processes, and enabling seamless transitions that drive long-term success.
Responsibilities:
· Project Support & Implementation
o Lead the execution of transformational projects that minimize financial and reputational risks.
o Oversee the effective translation of complex processes into scalable and sustainable systems.
o Manage the successful completion of agile audits specific to resilience-focused projects, ensuring all findings are actioned and closed.
· Process Management
o Utilize the ISO Plan-Do-Check-Act closed-loop methodology to develop and implement comprehensive, resilient processes.
o Define, document, and streamline complex processes to ensure alignment with the organization’s transformation goals.
o Act as a liaison between teams, translating technical processes into accessible language for cross-functional stakeholders.
· Change Management & People Support
o Provide empathetic and structured support to team members during periods of change, ensuring they understand and adapt to new systems and processes.
o Facilitate training sessions on complex processes, ensuring thorough understanding across all levels of the organization.
o Implement strategies to help teams overcome challenges to change, fostering an environment of openness and adaptability.
· Risk & Escalation Management
o Proactively respond to emerging risks and ensure that all necessary adjustments to the project are promptly addressed.
o Resolve escalations effectively, fostering collaboration and maintaining a people-centric approach.
o Continuously monitor, prioritize, and address risks and changes to maintain project momentum.
· Analytics & Reporting
o Use strong analytical skills to generate meaningful, actionable insights from data, producing reports that inform decision-making and programme optimization.
o Develop regular status reports on schedule of works, risk mitigation action plans, and audit findings.
Experience & Attributes:
· ISO Methodology: In-depth knowledge and practical experience with the ISO Plan-Do-Act methodology, particularly in closed-loop processes.
· Process Migration & System Integration: Proven experience in defining complex processes and translating them into organizational systems.
· Audit Management: Skilled in overseeing agile audits and closing out findings that are critical to transformational projects.
· Communication: Ability to translate complex issues and audit findings into simple, actionable language for all levels within the organization.
· People-Centric Approach: Empathetic, supportive, and skilled at guiding people through periods of change.
· Conflict Management: Proficient in conflict resolution, maintaining focus on project goals and collaboration.
· Training: Confident in delivering training on complex processes, ensuring comprehensive understanding and engagement.
· Analytical Ability: Strong analytical skills to develop reports, monitor project success, and highlight emerging risks.
· Adaptability: Highly responsive to change, capable of pivoting focus based on organizational priorities.
· Resilience & Learning Orientation: Demonstrates willingness to learn and adapt to overcome challenges and resistance effectively.
Why Join us?
Check out our Cpl Perks Pack which will give you a sense of what Cpl has to offer: Cpl Perks Pack
Company Background:
Our vision is to be the world’s best at transforming our clients through sustainable total talent solutions. As a talent solutions business, we know that we can only achieve this by working with great people. Cpl is Ireland’s largest talent solutions provider and is a subsidiary of Outsourcing Inc, a Tokyo headquartered publicly listed organisation which operates in 39 countries, spanning 6 continents. Cpl is headquartered in Dublin and is a global provider of talent solutions including specialist recruitment, managed services, outsourcing and strategic talent advisory services through Cpl’s Future of Work Institute. Cpl employs almost 13,000 people and have 45 office locations operating in 12 countries world-wide - Ireland, United Kingdom, Germany, Belgium, Poland, Czech Republic, Slovakia, Hungary, Bulgaria, Switzerland, Tunisia and the United States - and has ambitious plans to grow our international footprint even further. It is a very exciting time to join Cpl.
Cpl is committed to providing a positive employee experience for all its people where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. We recently listed 7th in the Best Places To Work in the large category in Ireland and we are also the only Talent Solutions & Recruitment provider to be placed in the Top 30. We are recognised as one of the Best Places To Work for Women and a Great Place To Work for Health and Wellbeing. Cpl is also listed by Fortune 35 on the Top 100 Companies to work for in Europe 2024. Cpl have attained the Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion and we were awarded the first ever National Diversity & Inclusion Award - Company of the Year in 2023. We have received the ‘Diversity, Equality & Inclusion Initiative’ from ESG and the ‘Diversity, Equity & Inclusion Award’ from Business & Finance. Cpl also won the ERF ‘Best Diversity, Equality & Inclusion Strategy’ award. We were crowned Ireland’s Fittest Workplace for the second year in a row for 2023 and has achieved a management B rating in CDP for sustainability performance.
To get a sense of what it’s like to work in Cpl check out #OneCpl, #CplGreatPlaceToWork, #CplGivingBack on social media platforms or visit our website.
Cpl Core Competencies:
• Communicate with Impact
• Lead & Deliver Business Results
• Collaborate & Contribute to Driving our Success
• Be Client Centric & Commercially Aware
• Problem Solve & Innovate Creatively
• Continuous Development of Self & Others
Cpl Core Values
Accountability, Customer Focus, Communication, Respect, Empowerment
Contact: [email protected]
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