🌟 Join Our Team as a Multilingual Content Moderator! 🌟

Do you want to make a difference in our online community? My client is looking for multilingual professionals with strong interpersonal skills, excellent verbal and written communication, and most importantly, empathy. Help us resolve inquiries accurately, empathetically, and on time!

Main Responsibilities:

Investigate and resolve reported issues (via ticketing system), such as account support requests or potentially abusive content.
Enforce client’s Terms of Use by monitoring reports of abuse on the site.
Stay knowledgeable about client’s products and community standards.
Use market-specific knowledge to find scalable solutions for our community.
Gather, analyse, and utilise data to improve user experience.
Recognise trends and patterns and escalate issues outside company policy to the global team.
Identify inefficiencies in workflows and suggest solutions.

Skills & Competences:

Resilience to operate in a pressured, fast-paced environment.
Strong interpersonal skills, verbal and written communication, and empathy.
High adaptability and a positive approach to challenges.
Decision-making, prioritisation, and problem-solving abilities.
Effective time management and prioritisation skills.
Consistent KPI achievement.

Language Skills:

Fluency (C1-C2) in one of the following languages: Albanian, Danish, Dutch, Estonian, Finnish, French, German, Hebrew, Italian, Lithuanian, Mandarin, Norwegian, Spanish, SSA Languages, Thai, Vietnamese, Ukrainian, WB Croatian, WB Serbian.
In-depth understanding of regional culture and social trends required.
English proficiency (B1-C2).

Contract:

Full-time, permanent with Covalen.

Compensation:

Competitive package.
Fixed shifts: Day 9-5.30 OR Eve. 6-2am
Evening shift: 25% salary uplift for late hours (10pm to 2am)
Evening shift: €12 per day (before tax) travel allowance.
Free shuttle bus (T&Cs)
Free meal (lunch or dinner) on-site.
Private healthcare.
Pension contribution.
25 days of annual leave.
Extensive training and access to CPL's Wellness Programme.
Tax Saver and Bike-to-Work Scheme.

Working Hours:

Day shift: 9am – 5:30pm OR Evening shift: 6pm-2am. No rotation.

Location:

Dublin 18, Sandyford, Dublin South.
This is an office job. Remote work is not an option.

Important:

Candidates must be confident in dealing with sensitive content.
Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable, Access to Labour Market)

Why Apply?

Multicultural and diverse team.
Career progression opportunities: Quality Auditors, Quality Analysts, Trainers & Team Leads.
Fixed working schedule.
Meals on-site, private healthcare, and pension contribution.
No previous experience required – full training provided!

How I Can Help:

I will assist you at every stage of the interview process: CV updates, interview prep, etc.

Interested? Get in touch! 🚀