Credit Analyst
About the Company:
My client is one of Ireland’s leading receivables management businesses. Founded in 1976, their experience, professionalism and track-record have made them the outsourcing partner of choice for many of Ireland’s leading financial institutions and commercial organisations. The company is widely recognised for their deep understanding of credit and track record of generating strong, risk adjusted returns for their clients through investments in performing, rescheduled and non-performing credit and asset finance. The overall Group spans 9 European countries and employs over 850 people.
Job Description
My client is looking to recruit an experienced collections agent to join their collections team. This role is a permanent, full-time position based in Galway. You will be reporting directly to the Collections Manager.
Responsibilities
• Administration and collection tasks associated with delinquent accounts
• Communicating with customers for the collection of payment on past due accounts via phone/email/letter
• Negotiation with customers to enact payment plans and settlements
• Retention of detailed records
• Respond to customer queries and inquiries
• Adherence to company and regulatory guidelines
• Ability to work in a fast-paced environment
Key Requirements
• A.P.A. Certified
• Minimum of 2-3 years collections experience
• Credit Paper Management preferred
• Proven track record in credit management
• Strong numerical, negotiation and analytical skills
• Strong communicator with excellent telephone manner
• Excellent time management and organisational skills
• Highly motivated with ability to take ownership of the role
• Computer literate with a good knowledge of Microsoft Word and Excel
• Good team player
• Experience in financial services industry a distinct advantage
• Experience of working with an automated dialler an advantage
If you have any questions, please reach out to Ciara at [email protected]
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