JO-2408-539083
Field Service Technician Lead reports directly to the Service Manager and is responsible for leading a team of Field Service Technicians across Ireland. The successful candidate will be responsible for ensuring the safe and efficient installation and servicing of machines. The day-to-day actions of the Field Service Technician Lead include the planning of personnel, timing of service requirements, parts logistics, performing field-based tasks, such as installation and servicing.
Role
- Lead a team of field service technicians in an effective and efficient way, providing best in class services to our customers.
- Ensure the team is well informed, by relaying communication to the team from the business, ensuring that everyone is across and aware of their deliveries, as well as how the business is operating
- Manage an effective roster to meet customers KPI, aligned with business operational efficiencies
- Perform installations, corrective and preventive maintenance on our machines on a regular basis; the percentage of field-based tasks may vary depending on business needs
- Facilitating growth and development both for the team and individuals
- Be a champion for improvements, for people, processes and products
- Be a driver for delivering on customer commitments and safe practice
- Ensure consistency of installations and service provided, while making sure policies and processes are followed and improved when required
- Be the link between Service manager and field team
- Be a mentor for the field team, processing first line of questions in relation to operational demands coming from the field
- Providing both 'classroom' training and on the job guidance
- Perform toolbox talks and safety assessments
- Manage the team performance, be a key part of the process in conducting yearly Performance Evaluations and Job Discussions for all assigned Team Members
- Adapting to the demands of the business as we expand the offering across the marked
- Recruit and onboard field service technicians.
Requirements
- Experience leading a team in a similar field-service management role
- Experience working on the field, providing complex service or maintenance
- Previous experience interacting face to face with customers.
- Diagnostic and analytical capabilities, especially in relation to mechanical, electrical and electronic equipment.
- Mechanical: Able to read mechanical drawings
- Electrical: Able to read wiring schematics
- Electronic: Have experience troubleshooting electronic equipment. Eventually this position will need to be able to replace circuit boards, sensors and other electronic components of the RVM.
- Customer Service: Must be personable; have very good customer service skills; be able to maintain relationships with TOMRA’s customers and partners; must be able to communicate effectively.
- Driving: Candidates must have a full driving license; be capable of and willing to drive for extended periods; as well as be able to effectively navigate to and from locations.
- Safety: able to demonstrate strong awareness of safety procedures and practices in previous positions; previous training in workplace safety practices is well regarded
