Frontline Support Workers

FRONTLINE SUPPORT WORKER with Hospitality Experience

We are hiring Frontline Support workers to join our client's team as they establish their presence in Ireland. The candidate needs to be fluent in any of the following languages- Spanish OR Turkish OR Arabic

Mode: 6 months contract

Location: Hybrid 2 days in office, 3 days at home

Responsibilities:

• Provide frontline support for Opera PMS (cloud & On-Prem) and other Wyndham approved PMS incidents & tickets
• Manage customer reported, automated and human generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures
• Work with stakeholders to establish and improve workflows and quality support

Requirements:

• Understanding of the following monitoring concepts: Infrastructure, systems, application health, system availability, latency, performance and end-to-end monitoring
• Exchange online (Mailbox creation, management, migration, mail-flow etc)
• Basic knowledge in Networking
• Should be versatile in problem solving and resolve complex issues ranging from OS and application faults to creatively improving solution design
• Preferably with a college degree in Hospitality management or equivalent
• With excellent personal presentation and interpersonal skills, good problem-solving ability and be proficient in Hotel property management systems, in particular Opera and other PMS
• Fluent in reading, writing and spoken English language skills
• Strong administrative skills are essential, with outstanding demonstrated coaching and development skills.

If you want to apply, email me with your updated CV immediately at [email protected]