Member Service Representative - Temp 6 month contract
Reporting to: Operations Manager
Our client is hiring for a Member Service Representative to join their team. Delivering an excellent member experience by providing an efficient face-to-face, telephone, online and email service to members while adhering to service level standards and compliance.
Duties will include:
- Provide exemplary customer service to all members and potential new members by effectively resolving member queries first time leading to the minimisation of referring issues to other departments for resolution.
- Handling all transactions and counter procedures in a confidential and professional manner.
- Processing member's payments through the computerised member accounting system.
- Handling of cash float and balancing of all cash handled with transactions processed and applying all best practices and policies in connection with this.
- Issuing Loan and Share withdrawals to members
- Taking applications for opening accounts from new members, ensuring all correct documentation is provided.
- Providing other counter services to members, e.g. Payzone, Fexco etc.
- Maintaining the counter area in a tidy and professional manner.
- Any other duties that may be required on a day-to-day basis as advised by the Office Supervisor.
- Keep up to date on promotional initiatives and new products and services being implemented within the credit union.
- Promote a culture that reflects the values and encourages good performance and excellent member services.
- Promote Community Credit Union services and products and inform prospective Members of the benefits of membership
Competencies required:
- Previous experience in bank or credit union
- QFA qualification desirable
- Member-focused with a proven track record of delivering exemplary customer service
- Excellent verbal and written communication skills with strong interpersonal skills
- Active listening skills to accurately respond to inquiries and requests
- Demonstrate strong analytical and numerical skills
- Must be detail oriented and well-organised with a professional phone manner
- Flexible and adaptable with a positive attitude to change
- Productive work habits, time management, workload management, and priority setting in line with quality decision-making
- Compliance with policies and procedures
Contact Hannah for a confidential chat today on:
📞 | 01 614 6182