Our client, a leading innovator in customer experience (CX) solutions, is on a mission to elevate their role from a transactional service provider to a strategic partner. They are looking for a Solution Architect to lead this transformation—designing and delivering cutting-edge CX solutions that drive real business impact.

As a Solution Architect, you’ll be at the forefront of CX innovation, leveraging AI, automation, and emerging technologies to create scalable, human-centric solutions. You’ll collaborate closely with clients, guiding them through their digital transformation while ensuring seamless execution and measurable ROI.

Responsibilities

Design and deliver CX solutions that enhance efficiency, customer satisfaction, and revenue.
Partner with business development teams to identify opportunities, co-create solutions, and drive adoption.
Conduct deep-dive discovery sessions to understand client challenges and future goals.
Build robust business cases, resource plans, and solution roadmaps aligned with client needs and commercial objectives.
Identify risks early and develop proactive mitigation strategies.
Provide thought leadership in generative AI, advocating for its role in transforming CX while balancing people-first solutions.
Work cross-functionally with internal teams and clients to ensure smooth implementation and ongoing success.
Deliver compelling proposals and presentations that make complex solutions accessible and actionable.

Qualifications

7-10 years of experience in solution architecture, CX strategy, or related fields.
Expertise in the CX industry, particularly within BPO.
Strong experience in pre-sales
Strong knowledge of AI, automation, and emerging technologies shaping the CX space.
Proven consultative skills with a track record of designing impactful solutions.
Ability to align CX innovation with commercial goals.
Analytical mindset with a strategic approach to problem-solving.
Excellent communication skills with the ability to engage stakeholders at all levels.
Experience in design thinking, ensuring solutions blend technology and human connection.

Work Environment & Benefits

Hybrid model with office-based work, remote flexibility, and on-site client engagement.
Cork-based headquarters, with the majority of clients in Dublin.
Occasional travel within Ireland.
Competitive salary (€100,000 - €110,000) plus bonus and benefits.

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