Registered Nurse Manager

JOB DESCRIPTION – REGISTERED NURSE MANAGER

The following information is furnished to help Care 24-7 staff and those people considering joining the Company to understand and appreciate the work content of their post and the role they are to play in the organisation. However, the following points should be noted:

1.     Whilst every endeavour has been made to outline all the duties and responsibilities of the post, a document such as this does not permit every item to be specified in detail. Broad headings, therefore, may have been used below, in which case all the usual associated routines are naturally included in the job description.

2.     Staff must not refuse to undertake work which is not specified on this form, but they should record any additional duties they are required to perform and these will be taken into account when the post is reviewed.

PURPOSE OF THE ROLE

To provide high quality care and support services to enable people to remain in their own home, living a fulfilled life, which respects their diversity, culture and values.

KEY RESPONSIBILITIES

The Registered Nurse Manager will register with CQC as the Registered Nurse Manager Care 24-7. The role reports to the Senior Registered Manager and is essentially the person responsible for the supervision and management of Nurse Managers located across the country, ensuring that the business runs successfully to budget and maintains the highest levels of quality and compliance. Managing the day to day running of the business. Allocate resources and monitor performance to deliver high quality services to people. Manage all aspects of the staff team and provide sound leadership and support to ensure staff are clear about their respective duties and responsibilities.

DUTIES & SPECIFIC RESPONSIBILITIES

Duties of the role will include (but are not limited to) to following:

Meet all regulatory requirements 

·       Maintain a high-level overview of quality and standards within the business working collaboratively with the Quality and Compliance Team. 

·       Assist and provide support to the Nurse Managers to achieve high quality standards throughout the business.  

·       Ensure compliance with the National Care Standards (CQC) and act upon any requirements that may be applied by the Care Inspectorate. 

·       Responsibility to ensure that all employees and agents of the Care 24-7 business adhere to national health and safety regulations, employment laws and regulations. 

Develop the business 

·       Work with the Company Director in growing the business in line with an agreed strategy. 

·       Take responsibility for the delivery of the agreed business objectives.  

·       Ensure that the business plan and its objectives are understood, delivered and monitored the by relevant line management 

Manage the safety and quality of the business 

·       Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures. 

·       Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day-to-day management and delivery of care. 

·       Understand and monitor health and safety in the workplace and in the field.   

·       Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business. 

Implement quality management and improvement systems across the business. Carry out investigations relating to the quality of the service and use findings to make improvements.

Implement quality management and improvement systems. Effectively manage complaints, accidents and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements.

·       Be prepared to work flexibly to ensure the safe delivery of the service which may on occasion include out of office hours as required by the service offered.

·       Work co-operatively with other team members to ensure company values and behaviours as well as service standards are met.

Provide a good service to people who use our services

·       Promote the rights of each person and keep their wishes at the centre of their care and support.

·       Ensure that prior to each service commencing, a support assessment and risk assessment has been drawn up with the person and/or their chosen representative.

·       Make sure a written support plan has been created and agreed, that respects the person’s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks.

·       Provide the person and/or their chosen representative with information about the service so that they are clear about what to expect, any costs and how to raise a concern.

·       Ensure the support plan and associated risk assessments are reviewed as planned or earlier if circumstances change

·       Apply excellent communication skills with the person, their families and representatives, staff and other health and social care professionals.

·       Make sure people who use our service are safe by responding to any incident or alerts and ensure compliance with Company and national safeguarding policies.

Lead and manage staff

·       Identify and develop staff roles and responsibilities within the team structures to underpin the operational development of the business.   

·       Educate and train Nurse Managers in relation to new clinical updates. 

·       Form a cohesive unit with Care 24-7 shared values and direction in collaboration with the core values of the CPL Group. 

·       Responsible for the performance management of the Nurse Managers and accountable for the performance management of the entire Healthcare team within your remit.  

·       Motivate regional teams to reach weekly/month/quarterly targets and KPI’s. 

·       Manage the effective recruitment, induction and training of staff. Identify on-going training needs and ensure staff are up to date with current best practice.

·       Ensure there are sufficient numbers of suitably qualified, trained and skilled staff allocated appropriately to meet service needs at all times.

·       Implement Company policies and procedures in relation to managing staff e.g. managing absence, disciplinary and grievance matters.

·       Provide information, guidance and support to enable staff to effectively and safely carry out their roles. This includes supervisions, appraisals and meetings.

·       Participate in hands on care, working with, leading and coaching the care team.

·       Be aware of your duty and responsibility for the Health and Safety of yourself and others, taking particular care of vulnerable people under the Health and Safety at Work Act and co-operate in meeting statutory requirements.

·       Ensure that all emergency on call issues are dealt with effectively.

Promote the Business

·       Develop relationships with key professionals in the local area presenting a positive Company image.

·       Participate in the growth and development of the business. Work with the Company Directors and others to achieve sales targets and deliver within budget.

·       Act on the behalf of the Company Directors in their absence seeking advice and support as required.

·       Conform to the UKHCA Code of Professional Conduct.

Requirements

·       Candidates must be registered with the Nursing and Midwifery Council (NMC). 

·       Candidates must have 2+ years of experience post registration. 

·       Candidates are required to have excellent interpersonal skills in addition to the ability to work independently and manage your own time.  

·       The ideal candidate will have a background in the care sector, with relevant qualifications and experience in aspects of nursing.  

·       A diploma in Health & Social Care Level 5 (or equivalent).

·       Previous experience working as a Registered Manager, or a similar role within a care providing organisation managing and developing an effective staff team including recruitment, training, supporting and supervision.

·       Proficiency in the English language, together with excellent communication skills.

·       A strong understanding of legislation concerns with care provision.

·       To apply for this position, candidates must be eligible to live and work in the UK and own a full, clean driving licence and car. 

About Us

Care 24-7, part of Servisource and the Cpl Group, has specialised in the provision of Home Care Services in Bradford and Leeds since 2001, helping people to retain a level of independence in their homes.

Our professional and sensitive staff pride themselves on offering a flexible, consistent and reliable service that meets your personal requirements whilst also offering a warm and friendly approach to home care.

Organisational Benefits

We are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of the Cpl Group, we recently listed as the 7th Best Place To Work in the large category in Ireland, we are recognised as one of the Best Places To Work for Women, and we are also listed as 24^th in the Best Workplaces Europe 2024 (Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl also have attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion.

What we offer: 

·       Competitive Financial and Benefits package  

·       Flexibility and Smart Working Practices  

·       Health & Wellbeing initiatives 

·       Career Development Progression opportunities 

·       Further Learning & Development opportunities 

Our Core Values are an integral part of our organisational culture. The ideal candidate will possess the ability to understand, demonstrate and apply our Core Values: 

·       Customer focused 

·       Accountability 

·       Responsibility 

·       Empowerment 

·       Effective communication 

·       Respect 

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*

If you wish to apply for the above role, please send an updated CV to the email [email protected] with the reference JO-2502-547228 in the subject bar.