POSITION SUMMARY:
Built on the Salesforce non-profit cloud but heavily customised to the organisation’s specific needs. The system is used to gather information and enable quality assurance processes for funding to approximately 350 project teams each year in 50 countries across the world. The system, which has over 500 users, is currently (2023-2025) undergoing a major overhaul with a view to streamlining grant management.
Technical support in this further development of the system is being provided by a firm of external consultants with Salesforce expertise. MissionLinks also uses the CONGA application to support document generation and more complex data analysis.
The System Administrator will have overall responsibility for the ongoing maintenance and oversight of MissionLinks while also supporting the development and introduction of the new grant management system (GMS). The System Administrator will also support staff and members by providing training, support, and guidance on using the MissionLinks system, both existing and new.
The System Administrator will liaise with a member of the overall Admin Team who also provides support with some MissionLinks system administrator tasks.
KEY RESPONSIBILITIES:
1. System Administration
• Take overall responsibility for the management and maintenance of the MissionLinks system, including:
- Enhance and manage custom objects, fields, workflows, and views
- Maintain data integrity through database maintenance tasks
- Provide user support as required to staff and members
- Develop and deliver user training materials
• Manage a MissionLinks ticketing system to support in-house staff with system issues/ queries and address data integrity issues
• Monitor and report MissionLinks system usage, proactively gathering feedback from users and modifying the system to increase benefits and usability
• Manage the profiles of system users, adhering fully to security protocols
• Manage the allocation of Salesforce licenses
• Maintain documentation on MissionLinks processes and workflows
2. Support for System Developments
• Liaise with external service providers on modifications to MissionLinks
• Support sandbox-based testing and related issue logs
• Ensure that system administrator manuals are kept up-to-date in light of any changes
3. Coordination of Cross-team Solutions Group
• Coordinate the cross-organisational working group (MLSG – MissionLinks Solutions Group)
• Train and enable all staff to create, maintain and customise analysis reports and dashboards
• Support staff in the updating and usage of CONGA-based analysis reports
4. Advisory Support on Office IT systems
• Advise on measures to ensure staff have adequate equipment to carry out their work
5. General
• Working flexibly and undertake any other tasks and responsibilities in support of the overall work, as may be assigned by the line manager or the CEO.
• Contributing to cross-organisational initiatives, as required
• Working in a professional manner upholding the values and culture
SKILLS AND ATTRIBUTES
Essential
• Salesforce Certified System Administration qualification
• Proven Salesforce Administration experience, minimum three years
• Excellent communication and user support abilities
• Experience in report development and capturing functional requirements
• Ability to work to deadlines
• Ability to prioritise multiple demands
• Ability to work well in a team
• A high degree of self-sufficiency and initiative, and the ability to innovate
Desirable:
• Proficiency in data integration tools, including use of interfaces such as CONGA, and Salesforce customization
• Advanced user of Excel including data modelling (transforming raw data to analysis) and other Microsoft packages
• BA/BS or Masters in Computer Science or related field REPORTING The System Administrator will report to the Organisational Change Manager.