Senior Manager - Support Services

Our client is a support services provider within the healthcare industry with ambitious strategic growth plans to further grow within the UK and expand into the US market.

They are seeking to recruit a Senior Manager to join their Support Services team. Reporting to the Executive Director, the Senior Manager will be accountable for the performance and growth of the division, consisting of 14 people across their sectorial teams in Acute Services, Education Support, Occupational Health, and Training, ensuring that the strategic objectives as set out by the Senior Leadership Team are achieved. The Senior Manager will work with each business unit to formulate plans that will enable the team to support their temporary staffing needs.

Duties of the role will include but not limited to;

People Management

·      Accountable for leading, coaching and developing individuals.

·      Monitoring workload, progress, and deliverables, fostering a culture of continuous improvement within the division.

·      Setting weekly, monthly, and quarterly KPIs to ensure delivery and quality metrics are met.

·      Continuous development of self and others, committed to personal development and supporting and encouraging others to develop their knowledge skills and behaviours to enable them to reach their full potential.

Strategic Management

·      Planning and devising a corporate strategy to grow existing business, identify new opportunities and enter new sectors, both nationally and internationally, which contributes to the overall vision of the business.

·      Driver of Lean strategies to improve and optimise processes and performance

·      Constantly reviewing more efficient ways of working, increasing process automation, and keeping abreast of relevant Artificial Intelligence developments which may assist.

·      Awareness of ICT systems to facilitate the implementation of efficient business models and the presentation of a comprehensive suite of KPI’s.

·      Completing regular market analysis and assess opportunities and threats.

Reporting and Financial

·      Providing weekly management reports on progress of all activities.

·      Participating in management meetings to drive efficiencies and improvements across the team.

·      Reviewing costs on a regular basis to ensure they remain in line with targets.

·      Working closely with the Executive Director on driving strategic objectives.

·      Constantly striving to meet KPI’s and targets as set out.

Collaboration and Exposure

·      Carving a professional profile in the sectors within your remit, with the use of social media and other methods to attract and secure new relationships.

·      Keeping abreast of recruitment market developments by attending all relevant functions and events.

·      Responsible for shaping a positive culture where mutual respect and their Core Values are promoted.

·      Developing close relationships with other leaders in the organisation to drive cross-functional collaboration in terms of developing composite business initiatives.

·      Influencing functions within the organisation to prioritise high value and/or potential work.

·      Liaising with Shared Services, such as Marketing, HR and Operations to ensure their strategies are in line with Support Services.

Requirements 

·      Minimum of 5 years’ previous experience in a senior management or leadership role which involved managing and empowering a high-performance team to deliver and meet client needs.

·      Strong communication skills with internal and external stakeholders in a respectful and highly professional manner.

·      Evidence of leading and delivering business results, holding oneself and others accountable to a high standard of performance and delivery through focusing on key priorities to deliver results.

·      Commercial awareness and client centricity to deliver quality service and strive to exceed expectations every time.

·      Collaborative approach to driving success by working effectively with others encouraging and expecting collaborative efforts, information sharing and participation.

·      Problem solving and creative thinking to develop new, more effective, and better ways of doing things.

·      Proven record of achieving and exceeding targets/KPI’s  

·      Travelling is a part of the role; applicants must have access to a car and have a full clean driving license.

Organisational Benefits  

They are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression.

·      Competitive Financial and Benefits package

·      Flexibility and Smart Working Practices

·      Health & Wellbeing initiatives

·      Career Progression, Learning & Development opportunities

Their Core Values 

Core Values are an integral part of their organisational culture. The ideal candidate would possess the ability to understand, demonstrate and apply their Core Values.  

·      Customer focused 

·      Accountability  

·      Responsibility 

·      Empowerment 

·      Effective communication 

·      Respect 

All applications will be treated with the strictest of confidence