On behalf of our Client, a prestigious & successful Multinational Company, we are looking for German fluent speakers (C1 or C2), with a good level of English), living in Germany (all areas) to work as Support Engineers. In order to been considered for this exciting, challenging and rewarding career opportunity, you will have, depending on the level, from 6 months up to 3 years of experience working as a Support Engineer or had been involved in roles of Tech support, Help Desk technician, Desktop support or similar.
Amongst your main responsibilities there will be:
· Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
- Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
- Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
- Performance Monitoring: Monitor and address performance-related issues
- User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users
- Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements
- Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider
And amongst the required skills, we need:
- Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
· German & English language proficiency
- Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
- Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
- Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.
#CplGTPermOct