Our client, a Telecoms company, specialising in designing and building gigabit networks are seeking to hire Operations Manager to join their growing team. The successful candidate will be responsible for the day-to-day supervision of Client Based Project Teams and projects. The role will involve managing field-based staff working on a design-based project, managing client relations on the project and liaising internally with different departments. This role will suit a strong-minded professional, capable of working in a dynamic environment in a customer facing role.
Responsibilities will include but are not limited to:
- In conjunction with H&S Advisor ensure compliance and adherence to Health and Safety procedures and regulations
- Deciding on most suitable PPE equipment required, e.g. bum caps or hard hats, boots or shoes, etc.
- Adherence to PSDP Compliance Requirements
- Survey Field Tools, select what is required to meet contract requirement
- Survey Hardware Equipment
- Ensure all staff have the necessary coaching & training to use the systems e.g.Tablets & Maps, Suparule
- Ensure Toolbox talks updates
- Arrange logistics required for direct staff with Business Support (Fleet, Accommodation, Hardware)
- Reviewing Area’s Pre Works & working with team and suppliers to be prepared premobilisation (Design Office Detail, Street view Review, Drive out)
- Agree with team and suppliers work allocation and schedule to deliver
- Agree program delivery with Project Manager and own the delivery once agreed.
- Forecast resource requirement and agree with Project Manager on resourcing model e.g. direct or supplier model
- Update resource allocation plan and track planned against delivery
- Ensure supplier and staff are approved by the company prior to works commencing.
- Arrange for team members to attend site meetings with client or 3rd part stakeholders as required.
- Ensure team is structured to meet the project requirements.
- Interview and onboard new staff as required
- Ensure all staff brought to the Technical Requirement, Quality, H&S & environmental level required prior to commencing on live project
- Determine teaming up of personnel on projects and ensuring this is aligned with: Buddying system; (Experienced with non-experienced), Staff Home Location, Staff Personalities
- Raise, Review & Sign Off on all Staffing Proforma requirements
- Onboard new suppliers as the need arises are approved by the company prior to works commencing.
- Ensure supplier is notified of forecast allocated to them and has the bandwidth to meet this forecast.
- Ensure supplier staff have the same equipment, training, logistics as set out for direct staff.
- Ensure supplier staff have the same quality standards and expectation as set out with direct staff and is aligned with company values.
- Attend weekly F2F meetings with the client and build partners as required.
- Manage field interaction required between the client and build partners and your team
- Manage the interaction and feedback from the client/build partners from a field perspective back into the team.
- Identify areas that require business improvement from a client perspective and work with the client and the team on getting the project to the level required.
- Manage any Change Requests that impact the field delivery of the project.
- Ensure deliveries are in line with SLAs for time and quality.
- Daily Interaction with Design Office in relation to the quality of work, additional work required, issuing of maps and feedback from client
- Agree survey requirement with design house
- Ensure survey detail captured is aligned with requirement to deliver design
- Agree tutorials if improvement in how detail is captured is required
Key skills and experience
- Degree qualified
- Telecommunication experience
- A min of 4 years in a similar position
- Client focused approach
- Proactive and driven approach
- First rate stakeholder and influencing skills
- Excellent written communication skills
- Excellent IT skills
Remuneration package will reflect the qualifications, experience, and fit of the candidate. Interested candidates please apply with up-to-date CV or call Sandra Brennan on +353 866078980 for enquiries.
