Training Co-Ordinator

The Training Coordinator is responsible for the coordination and implementation of learning solutions across the client site. The Training Coordinator partners with the business to ensure curricula adequately reflect job responsibilities and compliance-based activities. The Training Coordinator is responsible for training projects identified as fulfilling the learning capability and competency gaps in the assigned business area/function. Additionally, the Training Coordinator is responsible for activities required to maintain the overall state of compliance of the Training Compliance program.

The Training Coordinator monitors process, progress, results, and designs feedback loops into their work against measured goals. The Training Coordinator should anticipate and adjust for problems and roadblocks, interface with learning service suppliers, and integrate new business processes where necessary for success. The Training Coordinator provides support to ensure personnel are qualified and capable, which includes personnel fulfilling compliance requirements and continually increasing their contribution to the business.

This position supports the client site.

Key Objectives/Deliverables:

Training Coordinator Portfolio Management

· Identify, analyze, and determine solutions regarding learning gaps.

· Define requirements for personnel qualification in assigned business area/function; ensure implementation and ongoing maintenance.

· Create, revise, and implement training and related documents, ensuring all documents are well written and executable.

· Evaluate effectiveness of existing and planned learning interventions.

· Evaluate human errors in business units and determine appropriate human error reduction interventions.

· Collaborate/participate in Network/Functional initiatives.

· Partner with the business in the creation and management of training materials.

· Create initial project charters with defined scope documents and statements of work.

· Participate on project teams; lead assigned projects.

· Monitor and communicate deliverable status to key business partners.

· Anticipate and resolve project/program issues, escalating as appropriate.

· Oversee the portfolio of projects to ensure the on-time, on-budget creation of deliverables that meet quality standards, follow instructional design principles, are approved by appropriate personnel, and meet the needs of the business.

· Drive quality standards through review of project documents, design, deliverables, final learning content and evaluation data.

· Stay abreast of the breadth of learning solutions to guide business partners to the most effective learning methods, solutions and outcomes.

· Benchmark within Learning and Development organizations in other Lilly sites, seeking sharing and replication opportunities.

· Conduct usability testing as required.

· Share business metrics and interpretations with management.

Client Management

· Actively participate in area/function project and process teams.

· Analyze/understand the assigned business area/function, including business goals, job titles and descriptions, key duties, and responsibilities.

· Monitor client satisfaction of learning program implementation. Share results with management and make recommendations.

· Surface improvement opportunities within Training Compliance.

· Consult across the assigned business area/function to ensure training plans align with business plan, strategic direction, and compliance and ethics.

· Effectively communicate updates for projects and assignments.

Curriculum Architecture and Assignment

· Identify target audience for specific learning intervention.

· Create and maintain duty-aligned curricula with business partners and support curricula owners in the business.

· Ensure accuracy and appropriateness of target audience definitions for courses owned by assigned business area/function in the Learning Management System (LMS).

· Troubleshoot curriculum architecture and assignment and resolve issues.

· Implement centrally-developed process improvements in local area.

Instructor Delivery (if internal)

· Ensure internal instructor/facilitator qualification process is executed.

Basic Requirements:

· Experience in technical writing

· Demonstrated program/project management skills

· Experience with learning & development and SOP business processes

· Demonstrated ability to establish strong business relationships

· Demonstrated ability in communication, conflict resolution, judgment and managing complex issues

· Working knowledge of business area/function

· Ability and willingness to challenge business partners regarding ways to use learning interventions to most effectively meet business requirements

· Ability to work independently and in a team environment

· Responsible for maintaining a safe work environment, working safely and accountable for supporting all HSE Corporate and Site Goals

Additional Preferences:

· Experience working in a GMP-regulated environment

· Experience in business area/function as well as knowledge of companion tools used to execute broader business processes (such as CAPA tools/TrackWise, document repositories/Veeva QualityDocs)

· Experience in supplier oversight

· Ability to effectively partner outside functional area

· Ability to navigate complex organizations

· Strong organizational skills

· Demonstrated ability to coach others

· M.S. degree in Instructional Systems Technology, Performance Technology, Adult Learning, or related experience/education

Education Requirements:

· Bachelor’s Degree or 2+ years of experience in a Learning & Development role

Other Information:

· Travel may be required.

· 8 hour days – Monday – Friday. Work outside of standard hours may be required. WFH may be accommodated up to 2 days week with prior approval.

· Applicant will work in various areas within a manufacturing site. Allergens are likely in the manufacturing environment. Mobility requirements and exposure to allergens should be considered when applying for this position.