Summary
You will be working for a multinational corporation that specializes in Internet-related services and products as a Content Moderator.
Your main objective will be to maintain the safety policies and standards by reviewing and analyzing reported content from users and customers in the Dutch Speaking region based on your knowledge of the different trends, factors, policies, and guidelines of our client.
Responsibilities
- Processing and reviewing accounts that have been flagged for review due to having uploaded potentially sensitive content to ensure there are no violations of policies
- Responding to notification of potentially sensitive information in an appropriate manner by validating the inquiry and performing a further investigation.
- Understanding and performing content reviews under supervision for International and Domestic cases following client processes and procedures at all times.
- Ensuring all social media content complies with all published policies, procedures and any legal and regulatory requirements that the company is obliged to adhere to
- Being accountable for workable solutions and processes within your specific area of responsibility
- Escalating issues to the Operations Manager or client Point of Contact as appropriate
- Addressing most non-routine issues
- Ensuring all work is performed in accordance with SLAs and metrics.
- Responsible for other activities assigned by the Operations Manager
Requirements
- Fluency in Dutch (B2 level minimum) and English language
- No specific experience is required, full training will be provided
- Interest to work in tech / social media / digital advertising
- Preferred experience: Have worked in a role where you have interacted with customers or in an office
Benefits
- Permanent Contract
- Relocation allowance and Accommodation Search Assistance provided
- Career Growth and Progression opportunities due to fast-growth and expansion
- Free snacks and drinks
- A friendly, unique and diverse multicultural team that fosters a positive, high-performing and celebratory team environment
- A central office in Dublin, City-Centre with facilities and amenities
- Fully paid training on systems and tools
- Paid holidays, sick days and training sessions
- Healthcare options
- Pension contributions and Share options
If you are interested in this position, please apply below or email your CV to [email protected]
About Cpl Global Talent
Cpl Global Talent is a specialised language recruitment division within Cpl Recruitment Ireland. We are a team of multilingual sourcing specialists with over 15 years of experience in recruiting for roles with language requirements. We work across multiple industries, in 52 different markets and our recruiters have a deep cultural understanding of each candidate and client's individual needs
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